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TaskUs

Compare

3.3

based on 1.6k Reviews

Video summary

10 TaskUs Mate Jobs

Teammate

TaskUs

3.3

based on 1.6k Reviews

1-7 years

Panipat, Yamunanagar, Faridabad + 3 more

1 vacancy

Teammate

TaskUs

posted 25d ago

Job Role Insights

Flexible timing

Key skills for the job

Apple Google Maps Application MS Office Communication Skills Slack

Job Description

Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients

Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics

Roles and responsibilities:

Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;

Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;

Navigate internal and external documentation and resources to provide world-class service;

Identify and escalate priority or unresolved issues to appropriate internal teams;

Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;

Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;

Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;

Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;

Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;

Participate in all mandated internal and external training and/or seminars; and

Get to know, understand, and comply with TaskUs' policies and procedures

Technical skills and qualifications:

Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications

Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues

Fluent in the English language, as well as reading and writing in English

Must be at least a high school graduate

Soft skills:

Problem-solving and critical-thinking skills

Great communication skills, written and oral

Must be adaptable and flexible, demonstrating abilities to work with process and information changes

Empathic toward customers and can maintain a customer-centric approach

Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments

Open to feedback, eager to learn, and can show improvement

Personality traits required:

Resilient, calm, and professional when dealing with challenging situations

Adaptable to a dynamically changing business

Trustworthy and reliable with a high level of integrity

Resourceful, high attention to detail, and the ability to multitask

What's in it for you

Competitive salary

Great benefits package

Professional growth opportunities with the chance to learn from many different functions

A fun and inclusive workplace

Employment Type: Full Time, Permanent