BizOps Engineer I-2

About the Role
The Business Operations (Biz Ops) team is seeking a Business Operations Site Reliability Engineer (SRE).
The role of the Business Operations Organization is to be the production readiness steward for Mastercard products. As a Business Operations SRE, we are responsible for ensuring that our platform is stable and healthy. We break down barriers to run our products by fostering developer-run ownership and empowering developers to build resilient products. We support our developers during the application build phase in software run principles, including operational design, automation, capacity planning, and monitoring that lead to fault-tolerant, scalable products. We see the big picture and help create and enforce operations standards while facilitating an agile and learning culture.
We are seeking a highly motivated early career Site Reliability Engineer (SRE) to join our growing team. You will play a critical role in ensuring the reliability, scalability, and performance of our applications, supporting essential services that power Mastercards global operations. As a developing thought leader in your field, you will bring technical expertise, a passion for automation, and a thirst for problem-solving to the table.
We support daily operations with a hyper-focus on triage and root cause analysis by understanding the business impact of our products and performing blameless post-mortems. The goal of every Business Operations team is to engage early in the development lifecycle to be more proactive and upfront in the development process and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications. Business Operations teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. Ultimately, the role of Business Operations is to align Product and Customer Focused priorities with Operational needs by providing continuous feedback throughout the lifecycle.

Key Responsibilities

What You ll Do:

Demonstrate and innovate SRE practices by collaborating with stakeholders to implement important SRE principles and objectives and create new practices where applicable.
Partner with product and platform teams to define and track service level objectives (SLOs) and indicators (SLIs).
Monitor and manage system reliability performance, ensuring systems meet SLOs.
Communicate reliability concerns and their potential impact with key stakeholders.
Promote the prioritization of reliability throughout the software development life cycle.
Design, code, test, and deliver solutions to automate manual operations.
Participate in on-call rotations, provide support for SRE systems, and lead or participate in post-mortem incident analysis.
Engage in system design, capacity planning, and architecture discussions to ensure operational requirements are met.
Share lessons learned and best practices regarding reliability and performance with stakeholders and team members.
Assist in training and mentoring fellow junior SREs to ensure best practices are followed and scaled within the organization.
Pursue continuous improvement opportunities to stay up to date on SRE methods and trends and participate in organizational learning initiatives.
Support governance and ensure compliance with policies by collaborating with security, compliance, and other teams.
Respond promptly to requests for assistance from technical customers, providing engineering support and best-practice guidance.
Adhere to and suggest improvements to standard operating procedures, advocate for automation and workflow optimization.

Team Specific Skills

It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops engineer will spend time throughout their career with various aspects of the role:

Operational Resiliency Architect:
Support application health, performance, and capacity.
Assist in system design consulting, capacity planning, and launch reviews.
Collaborate with development and product teams to establish monitoring and alerting strategies.

DevOps/Automation:
Engage in development, automation, and business process improvement.
Support CI/CD pipelines and promote software into higher environments.
Increase automation and tooling to reduce manual intervention.
ITSM Practices:
Analyze ITSM activities and provide feedback to development teams on operational gaps or resiliency concerns.
Perform root cause analysis of incidents and work with development teams to resolve issues.
Preferred Skills and Experience:
Coding experience in one or more programming languages such as Java, Python, or Go.
Familiarity with cloud platforms like AWS, Azure, or GCP.
Experience with Message Queue (MQ) technologies like RabbitMQ, Kafka, or similar technologies.
Experience with observability tools like Splunk, Dynatrace, Prometheus, or Datadog.
Knowledge of industry-standard CI/CD tools like Git/Bitbucket, Jenkins, Maven, and Artifactory.

Role Qualifications
Education and Qualifications:
Essential:
Bachelors degree in Computer Science, Information Systems, or a related technical field, or equivalent practical experience.
Experience coding in one of the programming languages (e.g., C++, Java, Python, Go, Spring Framework).