Principal Site Reliability Engineer

The BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices.

• Are you a born problem solver who loves to figure out how something works?
• Are you a CI/CD geek who loves all things automation?

Do you have a low tolerance for manual work and look to automate everything you can?
Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Responsibilities

• Engage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation and refinement.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
• Practice sustainable incident response and blameless postmortems.
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
• Work with a global team spread across tech hubs in multiple geographies and time zones

Qualifications

• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.

Skills

• Experience in IBM Sterling Secure Proxy stack
• Knowledge of NGINX
• Experience in industry standard CI/CD tools like Git/Bitbucket, Jenkins, Maven, Artifactory, and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort.
• Experience with algorithms, data structures, scripting, pipeline management, and software design.
• Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.
• Experience in designing, analyzing and troubleshooting large-scale distributed systems.

Bonus skill: Experience with mainframe/COBOL & file transfer protocols is a plus.