Lead BizOps Engineer

Lead BizOps Engineer Job Description Summary
The BizOps team is looking for a Site Reliability Engineer who can help us solve problems, build our CI/CD pipeline and lead Mastercard in DevOps automation and best practices.
Are you a born problem solver who loves to figure out how something works?
Are you a CI/CD geek who loves all things automation?
Do you have a low tolerance for manual work and look to automate everything you can?
Business Operations is leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Specific Skills:
It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops engineer will spend a bit of time throughout their career with all of these aspects of the role:

Operational Readiness Architect:
oServe as the primary contact responsible for the overall application health, performance, and capacity
oSupport services before they go live through activities such as system design consulting, capacity planning and launch reviews.
oPartner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment.

Site Reliability Engineering:
oServe as the primary contact responsible for ensuring application scalability, performance, and resilience.
oPractice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover.
oAutomate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability.

DevOps/Automation:
oTackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation, and refinement.
oSupport the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
oIncrease automation and tooling to reduce toil and manual intervention
ITSM Practices:
oAnalyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns

Role Qualifications
The ideal candidate will have experience in many of these areas:
BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
Coding or scripting exposure.
Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth.
Experience with algorithms, data structures, scripting, pipeline management, and software design
Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
Interest in designing, analysing, and troubleshooting large-scale distributed systems.
Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.
Ability to balance doing things right with fixing things quickly. Flexible and pragmatic, while working towards improving the long-term health of the system.
Comfortable collaborating with cross-functional teams to ensure that expected system behaviour is understood and monitoring exists to detect anomalies.
Responsibilities
Engage in and improve the whole lifecycle of services from inception and design, through deployment, operation and refinement.
Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
Practice sustainable incident response and blameless postmortems.
Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
Work with a global team spread across tech hubs in multiple geographies and time zones
Share knowledge and mentor junior resources

Qualifications
BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
Experience with algorithms, data structures, scripting, pipeline management, and software design.
Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
Ability to help debug and optimize code and automate routine tasks.
We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.
Experience with Linux operating system.
Hands on experience in writing PL/SQL statements.
Interest in analyzing and troubleshooting large-scale distributed systems.
Experience in industry standard CI/CD tools like Git/Bit Bucket, Jenkins, Maven, Artifactory, and Chef.
We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.