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Relationship Officer.Direct Banking Center-NEO
2-3 years
₹ 4.8 - 7.55L/yr (AmbitionBox estimate)
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Relationship Officer.Direct Banking Center-NEO
Mashreq Global Services
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Address exception queries and document requests raised in account opening applications through the designated systems by coordinating with customers and internal departments.
- In an everchanging and dynamic environment to offer creative solutions to tackle possible issues and problems.
- To ensure EDMS exception tracking and clearance on regular basis.
- To process account activation cases assigned each day by adhering to the established SOP and procedures.
- To handle inbound calls as needed and assist customers with the activation of their digitally opened accounts.
- To address fund transfer and AML RFI inquiries and communicate customer responses to the relevant teams for their review.
- Receive and process physical cheques on daily basis & action according to updated SOP and ensure pending cheques are stored in the fireproof chub.
- Thorough knowledge of features and benefits of all products and services of Neo / Digital Banking segments.
- Working knowledge of various systems used by the bank.
- Excellent communication skills (written and oral).
- Excellent customer care skills.
- Hands on Physical and financial documents.
- Physical Cheque management in coordination with relevant stake holders.
- 2- 3 years customer service experience in banking
- Projects/ Process improvements: Officer to be responsible for projects assigned by Unit head and service manager related to process improvements in DBC focusing on key areas: Customer satisfaction, employee satisfaction, improved productivity and efficiency, cost saving and revenue generation.
- Be a conduit between Neo fulfilment team and Neo activation team to ensure seamless coordination between the two.
- Ensure all CXCG inquiries and clarification are answered through emails or calls in a timely manner.
- Ensure customer complaints are being handled with utmost priority and by keeping higher standard of customer satisfaction in mind.
- To promote an environment where all staff develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality.
- To initiate and successfully follow up quality projects and productivity/workflow improvement reviews.
- To ensure that team will get satisfactory in group and other internal audits.
Employment Type: Full Time, Permanent
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What people at Mashreq Global Services are saying
Rating based on 26 Relationship Officer
reviews
Anonymous · Marketing & Communication
in Bangalore / Bengaluru
The flexibility to To work and the mashreq code of conduct
- Company culture - Good
There is no growth in this company
- Job security - Poor+1 more
Relationship Officer salary at Mashreq Global Services
What Mashreq Global Services employees are saying about work life
Mashreq Global Services Benefits
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