Add office photos
All Filters
30 Mashreq Global Services Jobs
Assistant Manager.Mashreq Plus
5-7 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Assistant Manager.Mashreq Plus
Mashreq Global Services
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- To manage the team of VRM Agents and ensure that all activities are directed to meeting Services & sales targets.
- To develop and implement strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.
- To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources
- University Graduate
- Excellent people management skills.
- 10+ years experience in similar work environment in supervisory position (at least 3 years in managing people).
- Has strong Sales and customer focus and ability to think creatively and work under pressure.
- Excellent presentation skills.
- Directly responsible for all sales KPIs / KPAs delivery. Moreover, to ensure all sales teams meet assigned targets along with growing the portfolio through cross sell in line with banks SLAs, service quality and controls.
- Liaise between team and business to ensure achieving assigned goals / targets in line with bank s policies and regulations.
- Business Development in coordination with Product Team to ensure optimal profit for the organization by acquiring new clients and tapping into existing clients (Upsell, Cross-Sell).
- Ensure adequate data availability in coordination with WFM Team on monthly basis for all activities.
- Performance management on daily/weekly/monthly basis to ensure maximum productivity.
- Ensure proper Head count management and hiring plan as per yearly budget.
- Lead analysis to provide constructive feedback on quality of Leads received via various channels through first hand observations to improve Sales and generate good Leads.
- SLA/Process management
- Timely SOP reviews and update in coordination with DBC Governance Team.
- To develop and maintain optimum level of service quality and internal customer by ensuring TAT is achieved as per agreed SLAs to avoid customer complaints.
- Ensuring all activities are performed within the Governance framework
- To work with business partners/channels, stakeholders across segments to identify business opportunities improve products and propositions and enhance pre and post sales experience for the
- Recommendations to management for process improvement through root cause analysis of problems and recommendations for product / process / procedural changes.
- Real-time crisis management, ownership and problem resolution.
- Resolve working issues within the team as well as between telesales and other units.
- Resolve customer related issues.
- Responsible for making decisions on telesales strategy, processes and training requirements for team members.
- Conducting appraisal performance / MBO reviews for the team.
- Position quota decisions on lead generation and adjustments to accommodate employee illness, vacation and holidays.
- Required to make decisions on any matters relating to improving leads generation and customer satisfaction.
Employment Type: Full Time, Permanent
Read full job descriptionMashreq Global Services Interview Questions & Tips
Prepare for Mashreq Global Services Assistant Manager roles with real interview advice
People are getting interviews at Mashreq Global Services through
People are getting interviews through
(based on 15 Mashreq Global Services interviews) What people at Mashreq Global Services are saying
Rating based on 19 Assistant Manager
reviews
Anonymous · Business Intelligence & Analytics
in New Delhi
Perks and benefits
Extra hours shift
Read 19 reviewsAssistant Manager salary at Mashreq Global Services
What Mashreq Global Services employees are saying about work life
Mashreq Global Services Benefits
View more benefits
Compare Mashreq Global Services with
TCS
Wipro
Infosys
HCLTech
Tech Mahindra
Accenture
Cognizant
Capgemini
IBM
SBI Cards & Payment Services
Axis Direct
Kotak Securities
FactSet
Aadhar Housing Finance
ICICI Home Finance
Pine Labs
Ocwen Financial Solutions
Synchrony
Morningstar
Fidelity National Financial
Similar Jobs for you
Team Leader\..OPS-FTC-Hong Kong Trade Operations
5-8 Yrs
Kolkata, Mumbai, New Delhi +4 more
Senior Manager- Analytics.Risk management-ERM
9-12 Yrs
Kolkata, Mumbai, New Delhi +4 more
Manager, Corporate Communications.Corporate Communication
5-8 Yrs
Kolkata, Mumbai, New Delhi +4 more
Associate.Compliance Operations-EDD
2-6 Yrs
Kolkata, Mumbai, New Delhi +4 more
Senior Associate - Credit Evaluator
2-5 Yrs
Kolkata, Mumbai, New Delhi +4 more
Relationship Officer.Direct Banking Center-NEO
2-3 Yrs
Kolkata, Mumbai, New Delhi +4 more
Module Lead\..Technology Operations - Technology Service Management
5-8 Yrs
Kolkata, Mumbai, New Delhi +4 more
