Manager- Implementation Services

Company: Mercer

Description:

Mercer is seeking candidates for the following position based in the Gurgaon-ASF/DLF/Noida

Manager Implementation Services(D2)

What can you expect

The candidate in this role will be responsible for calculation programming, data installations, and automation support and testing on various tools during different stages of implementation. This includes the maintenance of updates to existing procedures, policies and manuals as required by the administration businesses. Candidate will be responsible for the completion of all process, procedure, and training related tasks, which form part of an Implementation.

• Work closely with business stakeholders to resolve difficulties on system and process adoption and other technical requirements.
• Collaborate with global teams in design of solutions to support the product and implementation services team with domain functional knowledge.
• Work with delivery and program and product management teams to effectively organize and plan releases.
• Manage and maintain good communication across team members, leadership and stakeholders across multiple business units
• Analyzing existing business processes and workflows to identify inefficiencies, bottlenecks, and areas for improvement. This may involve conducting interviews, workshops, and process mapping exercises.
• Conduct system assessments, documenting system requirements, and collaborating with IT teams to design and implement solutions.
• Collaborating with stakeholders and IT teams to design and document solutions that address business needs and requirements. This may involve creating functional specifications, SOPs, and user stories.
• Developing test plans, test cases, and test scripts to ensure that systems and processes are functioning correctly and meeting business requirements. This may involve conducting user acceptance testing and coordinating with QA teams.
• Assisting with the implementation of new systems, processes, or enhancements by coordinating user training, providing user support, and facilitating the transition to new ways of working.
• Creating and maintaining documentation, such as business requirements documents, process maps, and user manuals. Additionally, generating reports and presenting findings and recommendations to stakeholders and management.
• Able to gather requirements and update the requirement documents.
• Responsible for highlight any risk early and escalate if needed.
• Performing website testing by comparing the new site to the existing site and documenting the result.
• Log and review defects in excel or defect tracking tool (if any).
• Learn and understand business specific domain.
• Drive the support and adherence of the Standard Development Life Cycle (SDLC) methodologies, including project estimation, project plans, test strategies, test plan writing, execution, and related documentation
• Collaborates with onshore stakeholders to communicate project status, resource needs and escalates issues that may arise to onshore Management team

What is in it for you

• Holidays (As Per the location)
• Shared Transport (Provided the address falls in service zone)

We will count on you for:

• Teamwork
• Communication and Influence
• Supporting change
• Developing self and mentoring others

Note: Applicants should be flexible working in shifts

What you need to have:

Knowledge Skills Required:

• 5+ years Business Analyst experience with global benefits programs, administration, and/or HR technology solutions.
• This person must be independent, flexible and creative and able to handle complex problems.
• Displays technical acumen and critical thinking skills with excellent verbal and written communication skills.
• Open to change, with the ability to quickly learn new processes and adapt in a fast paced-environment.
• Ability to multi-task and maintain composure in a high-volume environment.
• Strong sense of urgency; ability to execute quickly and efficiently with strong attention to detail
• Structured problem solver who is able to synthesize complex information from a variety of sources into implementable recommendations and solutions
• Ability to collaborate effectively across multiple teams located globally.
• Strong prioritization and Microsoft tools is essential, including but not limited to MS Excel, Pivot, PowerPoint, Visio, JIRA, and other presentation skills.
• Should be B.Tech / MCA/ B.Sc.(IT) / BCA with experience ranging from 5-9 years

What makes you stand out

• Adaptable communicator, facilitator, influencer, and problem solver
• High attention to detail
• Good relationship skills, Proven ability to work on own initiative as well as in a team.
• Ability to multi-task and prioritize time effectively.

Skills - Proficiency Level
Analytical skills - Foundational Level
Configuration Management - Expert Level
MS Excel - Competent Level
Process improvement - Foundational Level
Software Development Lifecycle - Competent Level
Testing - Competent Level
Domain Knowledge - Competent Level

MERCER Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer s approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.