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Marriott International

Compare

4.3

based on 1.2k Reviews

886 Marriott International Jobs

AYS Executive (At Your Service)

Marriott

4.3

based on 1.2k Reviews

2-5 years

Panaji

1 vacancy

AYS Executive (At Your Service)

Marriott International

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Medical Billing Customer Support Showroom Training Scheduling

+ 2 more

Job Description

Answer, record, and process all guest calls, requests, questions, or concerns.

Contact appropriate individual or department to resolve guest call, request, or problem.

Follow up and ensure that any outstanding requests are resolved.

Advise guest of any messages received.

Verify and adjust billing.

Operate telephone switchboard station.

Monitor busy or unanswered lines, check back with callers on hold to update status, take messages.

Activate and deactivate guest room message lights.

Transfer guests with internet access issues to internet service provider's customer support line.

Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls.

Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation.

Supply guests with directions and property information.

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships; support team to reach common goals.

Ensure adherence to quality standards.

Enter and locate information using computers/ POS systems.

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G. E. D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None

Employment Type: Full Time, Permanent

Read full job description

Marriott International Interview Questions & Tips

Prepare for Marriott International Executive roles with real interview advice

What people at Marriott International are saying

3.3

Rating based on 5 Executive reviews

Anonymous · Food, Beverage & Hospitality in Gurgaon / Gurugram

Likes

Good people around you

Dislikes

I hate long shift hours

Salary - Bad

+6 more

Read 5 Executive reviews

Executive salary at Marriott International

reported by 34 employees with 2-8 years exp.

₹2 L/yr - ₹5 L/yr

30% less than the average Executive Salary in India

View more details

What Marriott International employees are saying about work life

based on 1.2k employees

66%

53%

46%

88%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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