Reservations Manager

Education and Experience

High school diploma or GED; no work experience required. OR

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

Identifies new reservations sales business to achieve personal and property revenue goals.

Responds to incoming reservations sales opportunities for the property that are outside parameters of the .

Supports customer loyalty and property s brand standards by delivering service excellence throughout each customer experience.

Monitors reservations sales agents while on phone calls.

Utilizes applicable intranet for resources and information.