Loss Prevention Officer

Patrol all areas of the property; assist guests with room access

Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system

Lock property entrances when required

Conduct daily physical hazard inspections

Respond to accidents, contact EMS or administer first aid/CPR as required

Assist guests/employees during emergency situations

Notify appropriate individuals in the event of accidents, attacks, or other incidents

Defuse guest/employee disturbances

Call for outside assistance if necessary

Complete incident reports to document all Security/Loss Prevention related incidents

Handle all interruptions and complaints

Resolve safety hazard situations

Escort any unwelcome persons from the property without interrupting the orderly flow of property operation

Report to scenes of vehicle accidents/thefts

Call for assistance using proper code responses

Complete a Loss Prevention shift summary/daily activity report

Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals

Conduct investigations and gather evidence

Conduct interviews with relevant parties

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation

Speak with others using clear and professional language; prepare and review written documents accurately and completely

Develop and maintain positive working relationships with others; support team to reach common goals

Comply with quality assurance expectations and standards

Stand, sit, or walk for an extended period of time

In addition, some states may have additional licensing/registration requirements to be considered for this position

Read and visually verify information in a variety of formats (e

g

, small print)

Visually inspect tools, equipment, or machines (e

g

, to identify defects)

Enter and locate work-related information using computers and/or point of sale systems

Move at a speed required to respond to work situations (e

g

, run, walk, jog)

Stand, sit, or walk for an extended period of time or for an entire work shift

Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance

Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination

Move through narrow, confined, or elevated spaces

Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps

Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Perform other reasonable job duties as requested by Supervisors

PREFERRED QUALIFICATIONS

Education: High school diploma or G

E

D

equivalent

Related Work Experience: No related work experience

Supervisory Experience: No supervisory experience

License or Certification: None