Asst. Mgr-Reservation

Education and Experience

High school diploma or GED; no work experience required. OR

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue

Identifies new reservations sales business to achieve personal and property revenue goals.

Responds to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center.

Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence).

Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.

Monitors reservations sales agents while on phone calls.

Utilizes applicable intranet for resources and information.