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Marriott International

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4.3

based on 1.2k Reviews

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997 Marriott International Jobs

Supervisor-Front Desk - Executive

Marriott

 · 

4.3

 based on 1.2k Reviews

1-5 years

Pune

1 vacancy

Supervisor-Front Desk - Executive

Marriott International

posted 19d ago

Job Role Insights

Flexible timing

Key skills for the job

Private Banking Software Configuration Management Housekeeping Accounting Showroom Counselling

+ 2 more

Job Description

Assist staff with expediting problem payments (eg, problems processing credit card).

  • Follow up with guest regarding satisfaction with guest-related issues.
  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Set up accurate accounts for each guest upon check-in (i.
  • e.
  • , sharewiths, separate room/tax/incidentals, comp).
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Block rooms in the computer and identify designated requirements and requests.
  • Contact appropriate individual or department (eg, Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
  • Anticipate and address guests service needs.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Ensure adherence to quality expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested.
  • PREFERRED QUALIFICATIONS

    Education: High school diploma or G. E. D. equivalent.

  • Related Work Experience: At least 1 year of related work experience.
  • Supervisory Experience: No supervisory experience. License or Certification: None


    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Supervisor roles with real interview advice

    What people at Marriott International are saying

    3.9
     Rating based on 5 Supervisor reviews

    Likes

    Nothing good about them very bad work place

      Dislikes

      Everything not even a single thing is good in this hotel

      • Salary - Bad
        +6 more
      Read 5 Supervisor reviews

      Supervisor salary at Marriott International

      reported by 7 employees with 1-12 years exp.
      ₹1.8 L/yr - ₹6 L/yr
      40% more than the average Supervisor Salary in India
      View more details

      What Marriott International employees are saying about work life

      based on 1.2k employees
      66%
      53%
      46%
      88%
      Flexible timing
      Rotational Shift
      No travel
      Day Shift
      View more insights

      Marriott International Benefits

      Cafeteria
      Health Insurance
      Job Training
      Free Food
      Soft Skill Training
      Free Transport +6 more
      View more benefits

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