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Customer Support Specialist
Mantras2Success Consultants
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We seek a Customer Support Specialist with at least 1 year of experience and a functional understanding of Tally or other ERP. The ideal candidate will be soft-spoken, patient, and skilled in delivering exceptional customer service.
Responsibilities :
- Provide support and assistance to customers using.
- Troubleshoot and resolve customer issues in a timely and efficient manner.
- Communicate clearly and professionally with customers via phone, email, and chat.
- Maintain detailed records of customer interactions and solutions provided.
- Collaborate with the technical team to escalate and resolve complex issues.
Qualifications :
- Minimum 1 year of experience in customer support.
- Good verbal and written communication skills.
- Ability to remain calm and patient while dealing with challenging customers.
- Basic understanding of accounting principles is a plus.
Key Skills :
- Customer Care
- Customer Relationship
- Customer Service
- Resolve Issues
- Customer Interaction
- Solving Queries
Employment Type: Full Time, Permanent
Read full job description What people at Mantras2Success Consultants are saying
What Mantras2Success Consultants employees are saying about work life
based on 14 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Mantras2Success Consultants Benefits
Work From Home 
Job Training 
Team Outings 
Education Assistance 
Soft Skill Training 
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