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9 Mantras2Success Consultants Jobs in Hyderabad / Secunderabad

Tech Support Engineer

0-3 years

Hyderabad / Secunderabad

1 vacancy

Tech Support Engineer

Mantras2Success Consultants

posted 15d ago

Job Role Insights

Flexible timing

Job Description

  • This role provides technical assistance and resolves customer or internal system issues. They serve as the first point of contact for users experiencing technical difficulties with products or networking systems. Their goal is to ensure that issues are resolved efficiently to maintain customer satisfaction and system uptime.
  • Document system bugs or recurring issues and collaborate with the development or product team to resolve them.

Roles and Responsibilities:

  • Analyze and resolve incidents that require advanced troubleshooting, possibly working with development teams for bug fixes.
  • Utilize debugging tools, system logs, or scripts to diagnose problems.
  • Handle deeper system configuration, database queries, and scripting for advanced troubleshooting.
  • Document and escalate systemic problems that may need further attention from product or development teams.
  • Create and verify detailed documentation of resolved issues and solutions, which teams can use for reference.

Qualifications:

  • 0-3 Years of Experience as a Tech Support Engineer
    Strong understanding of Product knowledge and executing the SOP s
    Excellent analytical and problem-solving skills

Database Skills :

  • SQL, Mongo DB is added advantage

Tech Skills: Java/ Python Intermediate level. (Preference will be given to Java-trained candidates over fresh college graduates)

Effective communication and interpersonal skills.

Key Skills :

  • Technical Support
  • Java
  • Sql
  • Network Troubleshooting
  • Bug Fixes
  • Debugging
  • Database Queries
  • Mongodb
  • Python


Employment Type: Full Time, Permanent

Read full job description

What people at Mantras2Success Consultants are saying

What Mantras2Success Consultants employees are saying about work life

based on 18 employees
64%
50%
59%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Mantras2Success Consultants Benefits

Work From Home
Job Training
Team Outings
Education Assistance
Soft Skill Training
Free Transport +6 more
View more benefits

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