Matrimony.com - Manager - Telesales (8-10 yrs)

- The Telesales Manager is responsible for monitoring and managing teams of Telesales executives through team leaders for BM fresh portal ensuring lead generation and sales conversion leading to revenue generation.

- Monitoring and managing a team of telesales executives and driving productivity through team leaders.

- Ensuring that the TLs meet the targets and sending reports to the manager on the targets achieved.

- Periodically reviewing the performance of the team, driving metrics around individual performance, attrition, quality, talk time and number of calls being made by the team.

- Constantly motivating executives driving them towards incentives and controlling attrition

- Responsible for planning the resources required for his/her team and work with HR to get the right talent on board.

- Promote a cohesive & high performance work environment by continuously engaging with the team members, providing development feedback and right training inputs.

- Review the performance of the team members on a regular basis and help them to improve the productivity.

- Monitor, facilitate and ensure the team adheres to the processes.

- Guide/mentor and train the team members in building their capabilities and improving their performance.

- Actively participate/contribute in continuous improvement projects.

Education and Experience:

Job Location:

- Graduate in any specialization with MBA preferably from a reputed institute, and a minimum 8 - 10 years

- experience in client / customer servicing (out of which a minimum experience of 4 years in Team Handling is required).

- Candidate with exposure in various sectors like banking, retail and call centre preferred. Pure call centre background not favoured.