Principal Technology Manager

Role Description

• We are looking for a Principal Technology Manager who will manage Identity & Access Recertification Service. The role includes the management of Vendor Engagement, Migration Lead, Production Incident, Audit, Compliant Requirement.
• The team Access Lifecycle Solutions within the area Identity & Access Management (IAM) is responsible for providing centralized Identity & Access Management solutions. These provide permissions and roles to application users and recertification of those in a standardized and compliant process. The assignment and revocation of roles can either be automated or manual.
• Two legacy applications (Gatekeeper and Guardian) are carrying the recertification for various access and account types in the past 15 years. There is currently multi-year Cloud Migration Program, transferring these two applications together with other access management applications from On-Premises to GCP hosted ForgeRock product, namely Accessio. This application was live since 2023, providing certain Request, Approval, Provisioning and Recertification services. In upcoming years, more IAM services of various asset scopes will be added through the migration program.

Your key responsibilities

Vendor management, includes:

• Manage the contract with vendor: Review Run-the-Bank contracts for both operations and engineering teams; suggest change to adapt with new business and compliant requirements; drive the negotiation with vendor and procurement team to final agreement.
• Service Relationship Owner: perform Vendor Risk Management and Vendor Assessment to ensure compliance around Vendor Management; review Vendor performance per agreed SLA/KPI and further agreements in the contract, and release invoice accordingly.

Migration Lead of legacy recertification applications to Accessio

• Responsible for the technical part of the migration (non-functional requirement, interfaces, design)
• Support migration team to unblock the technical issues by engaging with various stakeholders.
• Ensure the migration plan, report transparent to team, management.

Production Performance and Incident management

• Govern vendor teams that are responsible for Level 2 support and continuously improve the operations service management process ensuring best in class production support services.
• Govern vendor teams that are responsible for Level 3 support and continuously improve issue management, problem fixing cycles and processes to stabilize the systems.
• Engage with multiple technical and non-technical stakeholders within and outside the bank to resolve issues and dependencies.
• Report to management on the critical incidents and work with vendor for the resolution plan.

Audit coordination:

• Respond to internal and external audit request and other queries.
• In case of existing audit, work with vendor to collect adequate evidence to close audit points.

Compliant requirement management

• Support ITAO (Application owner) to optimize the compliant process of Accessio.
• Understand the technical compliant requirement (vulnerability, out-dated version, scanning, etc), also on GCP Platform level, and their criticality then have the plan to action / remediate.

Your skills and experience

Skills:

• Completed degree in IT or a comparable qualification.
• Knowledge of ITIL processes
• Excellent communication skills (English fluent, German is a plus)
• Very strong analytical and problem-solving skills
• Ability to work under pressure, reliability, flexibility, and leadership.
• High degree of customer orientation

Experiences:

• Experience in Production Services &managing technology of larger, complex IT systems.
• Experience in managing vendor teams, including experience working with the contract negotiation.
• Experience working in Cloud environment and understand the related compliant requirements.
• Knowledge of access lifecycle systems (with a focus on request & approval, provisioning, recertification, admissions/exits) is desired.
• Knowledge of Mainframe access, Active Directory access, and Cloud solutions is a plus.
• Minimum of 8 years of experience