Senior Manager For Production / Technology Manager

• You will be operating within Corporate Bank Production as a Senior Technology Manager for Production in the Client Access & Services subdivision. Client Access & Services, serves the critical client facing applications categorized under Payment Initiation, Account Services and Client Centric Technology.
• Our objective at Corporate Bank Production is to consistently strive to make production better which ensures promising End To End experience for our Corporate Clients running their daily Cash Management Business through various access channels. We also implement, encourage, and invest in building Engineering culture in our daily activities to achieve the wider objectives. Our strategy leads to attain reduced number of issues, provide faster resolution on issues, and safeguard any changes being made on our production environment, across all domains at Corporate Bank.
• You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment; Automation of manual work, monitoring improvements and platform hygiene; Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains; Competency to identify SLOs to measure application services to ensure that all associated Service Operations stakeholders are provided with an optimum level of service.
• Deutsche Banks Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery. At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel.
• You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support."

Your key responsibilities

• Partner with, and influence, stakeholders globally from development, infrastructure and production on risk identification, remediation solutions, and managing change conflicts to build momentum in optimizing the processes, platforms across Production.
• Working as a regional or Functional Lead for a suite of applications in corporate banking technology.
• Lead the team in driving a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.
• Thought leadership with Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them.
• Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
• Understand business workflows and make recommendations for improvements (directly in workflows and/or analytics)
• Assist in the development of long-term organizational strategy to improve production
• Track progress of strategic goals, monitor key performance indicators (KPIs) and provide periodic updates to senior management
• Collaborate with internal and external stakeholders to ensure alignment of tactical initiatives in production with business goals
• Provide data driven insights and reports to support decision making
• Promote a culture of continuous improvement and foster innovation within the organization
• Experience in defining and identifying SLOs and measuring application services
• Experience in investing and driving SRE culture

Your skills and experience

• University degree with technological or scientific focus or equivalent working experience -ideally in Financial Services / Banking industry.
• Extensive working experience ~16+ years in the financial services industry and a clear understanding of Finance's key processes and system.
• Leadership and People Management experience working in global matrix structure.
• Highly qualified, hands- on experience with Production Application Support and ITIL Practices with SRE knowledge and mindset.
• Proactive Service Management of all services provided across Businesses and Functions ensuring services are delivered in accordance with the agreed SLA
• Banking Domain knowledge with deep understanding of application Support and/or Development and complex IT infrastructure (UNIX, Database, Middleware, Cloud, MQ etc.)
• Good understanding of most recent technologies, be it cloud (GCP, AWS, Azure), programming languages (Java, JavaScript, Python), databases (Postgres, BigQuery), and other solutions.
• Experience in application performance monitoring tools Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M)
• Must be able to constantly improve process and mechanism based on learning and feedback from various stakeholders.
• Excellent partnering and communication skills as well as stakeholder management combined with the ability to successfully navigate a complex organization, build strong relationships and work collaboratively with other teams
• Analytical aptitude and strong attention to detail combined with high level of commitment and the ability to deliver high quality results within tight deadlines
• Data analysis and visualization experience and understanding, with ability to translate data analysis to extract meaningful commercial insights and visualize data to support decision making processes
• Excellent communication and interpersonal skills together with ability to explain complex concepts for non-technical stakeholders to understand
• Strong analytical and problem-solving skills
• Experience in project management and change management
• High degree of emotional intelligence and cultural awareness
• Result oriented with a focus on strategic outcomes
• Guide and drive customers, suppliers, and partners. Makes decisions which influence the success of projects and team objectives. Collaborates regularly with team members, users, cross-functional teams, and customers. Engages to ensure that Customers/ Clients needs are being met throughout.
• Works under general direction within a clear framework of accountability. Plans own work to meet given objectives. Ability to work independently and manage multiple priorities.
• Communicates fluently, orally and in writing, and can present complex information to both technical and non-technical audiences. Plans, schedules, and monitors work to meet time and quality targets. Facilitates collaboration between stakeholders who share common objectives. Fully understands the importance of security to own work and the operation of the organization.

Nice to have:

• Cloud services: GCP
• Experience with automation solutions (Ansible, Jenkins/Groovy, Python, Java)
• DevOps & Continuous Integration/ Agile oriented

Skills That Will Help You Excel

• Self-motivated with excellent interpersonal, presentation, and communication skills. Able to think strategically with strong analytical and problem-solving skills.
• Proactive, Focused, and resilient with positive demeanor
• Good influencing/negotiating skills able to overcome resistance and reach consensus to attain the required objective.
• Very strong stakeholder management experience with attention to detail.
• Able to handle multiple demands and priorities simultaneously, work under pressure, in an organized manner and with teams across multiple locations and time-zones
• Able to connect, manage and influence people from different backgrounds and cultures.
• Growth Mindset with a Can-do-attitude
• Bachelors degree or equivalent in IT related field.
• ITIL certification preferred.
• Management certification is an advantage.