UnitedLex - Manager - eDiscovery - Client Services (3-6 yrs)

Shift: 4:30 AM to 1:30 PM - IST

Job Description : Client Services - Manager

Location: Gurgaon

Reports to Associate Director

- The Project Manager is responsible for the oversight, planning, coordination, and execution of all project management activities for their assigned projects.

- This role is also responsible for, coordinating across internal teams and within the project management structure to ensure that client requests are handled timely and accurately.

- This role is client facing and requires significant interaction with the client, outside counsel and review providers to manage work across all groups.

- This role will manage and execute upon the day-to-day project requests/tasks and overall program related initiatives which includes but is not limited to playbook creation, client reporting needs, custom client requests, issues identified and escalated.

- The Project Manager will serve as a mentor to Associate Project Managers and colleagues within the global team, specifically offshore team members.

Responsibilities:

- Delivers Project Management services for assigned Projects.

- Maintain 80% billable utilization across assigned clients.

- Identifies and manages risk proactively.

- Extensive experience with Relativity front end tasks and capabilities.

- Can easily provide client trainings, demos and make recommendations on how best to utilize the tool.

- Acts as a point of escalation on project issues; works with Sr.

- Project Managers and/or Team Lead and appropriate internal teams to assesses, identify root cause, and manage messaging to the client.

- Leads project meetings internally, with the client and/or outside counsel to keep project tasks and deadlines on track.

- This includes but is not limited to Project Kick off calls, training sessions, meetings clarifying project requests and issue identification/follow-up.

- Continually seeks opportunities to increase customer satisfaction and strengthen client relationships.

- Works with team and participates in client meetings on best practices for a project, proactively works to addresses issues, and messages resolution where appropriate.

- Understands client pricing modules and adheres to billing protocols.

- Participates in the continuous improvement of UnitedLex Project and Program Management methodologies and processes.

- Sound understanding of technical products and services in the market, including forward-looking understanding of industry trends and new technologies.

- Aware of competitors' products and their strong and weak points.