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1 Rimini Street Manager Job
Manager, AMS.
Rimini Street
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
.
- Ensure Delivery adheres to established internal and Client processes.
- Develop and delivery audience-appropriate communications to varying levels of Client stakeholders.
- Manage risks and issues related to Client service delivery.
- Track action items through to closure and document decisions arising from those actions.
- Ensure strong collaboration with Service Delivery Managers.
- Point of Escalation for Delivery for all SAP AMS Accounts.
- Manage Demand Management through prioritization of tickets and escalations.
- Be a pro-active contributor to a support organization which is running 24x7x365. This will require the ability to work flexible hours, including evenings, weekends, and holidays, and monitoring email regularly outside standard business hours.
- Drive Continuous Service Improvements by providing feedback about improvement opportunities to internal service/product teams.
- Be a role model to peers and other technical members of staff by looking for ways to meet and exceed challenging performance standards and targets.
- Guarantee team capacity, cross client team collaboration and hiring for all SAP Modules.
- Understand client environments and ensure changes/updates to the same are reflected in operational documentation.
- Coach and Mentoring AMS Team Leads.
- Develop and contribute to the reporting and measurement of Performance Management targets.
- Communicate effectively across organizations within Rimini Street (e.g., sales, marketing, account management, support, etc.)
- Assist in the organized knowledge transfer from key Client stakeholders and incumbent service providers to Rimini Street AMS team.
- Act as a contact for Client emergency situations and escalation management.
Additional Duties and Responsibilities
- The successful candidate may be called upon from time to time to contribute to other company-wide initiatives.
- Travel to customer sites, conferences, and other related events, as required.
Location
Hyderabad, India
Education
Bachelor s Degree in relevant technology or business major or equivalent experience in a related field.
Experience
- Total experience in SAP Environment around 15 Years out of which around 10 years experience as Manager - AMS or similar role.
- Experience within an ITIL-aligned managed services organization required.
- Proven leadership, resource management within a managed services organization required.
- Demonstrable history of managing service levels and customer relationships within a distributed Delivery managed services organization.
- Good knowledge of SAP Landscape.
Skills
With intensifying competition, MANAGER - AMS needs are dramatically escalating across the industrial spectrum. Today, almost every industry requires Manager - AMSs to meet Client demands, solve Client problems, and drive Client satisfaction. Manager - AMSs require a diverse range of skills to effectively manage the delivery of services. The key skills important for success as Manager - AMS include:
- Service Management: Deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.
- Client Relationship Management: Superior interpersonal and communication skills required to build and maintain relationships with clients. Manager - AMSs should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the Delivery process.
- Communication: Manager - AMSs should possess superior communication skills including the ability to provide clear directions, create and deliver communications appropriate for audiences up to the C-Suite, and inspire collaboration and teamwork.
- Project Management: Manager - AMSs often oversee multiple clients and need strong project management skills to plan, organize, and coordinate details related to each assigned client.
- Problem-Solving: Manager - AMSs should be adept at analyzing complex situations, identifying problems, and proposing effective solutions. They should have the ability to think critically and make decisions quickly to address service-related challenges.
- Financial Management: Manager - AMSs should have knowledge of budgeting, cost management, resource management and utilization.
- Continuous Improvement: Manager - AMSs should have a mindset of continuous improvement. They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.
- Technical Knowledge: Should have good knowledge of at least one Module of SAP.
Desired Qualifications
- Hands-on experience with a major ITSM platform such as ServiceNow required.
- ITIL Foundations certification is a plus.
- English proficiency, both written and verbal, required.
Why Rimini Street
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
- Company
- We dream big and innovate boldly.
- Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients
- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community
- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies
- Over 2,000 team members in 23 countries
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Manager roles with real interview advice
What Manager at Rimini Street are saying
Manager salary at Rimini Street
reported by
5
employees
with 16-19
years exp.
₹31.4
L/yr - ₹41.5
L/yr
127%
more
than the average Manager Salary in India
View more details
What Rimini Street employees are saying about work life
based on 146 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Rimini Street Benefits
Submitted by Company
Implementing Minimum 4 Weeks of Fully-Paid Parental Leave for All Rimini Parents Condensed Work week flexibility Personalized Premium Healthcare for Your Unique Needs
Submitted by Employees
View more benefits 
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Rimini Street Hyderabad / Secunderabad Office Location
Hyderabad / Secunderabad, Telangana Office
Rimini Street India Operations Private Limited
1st Floor, Tower A
Ananth Info Park, 39
Hi-Tech City, Madhapur
Hyderabad-500081, Telangana
India
Hyderabad / Secunderabad, Telangana
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