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4.2

based on 7.4k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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5 Maruti Suzuki Manager Jobs

Customer Engagement and Experience Manager

Maruti Suzuki India Limited

 · 

4.2

 based on 7.4k Reviews

8-11 years

₹ 13 - 37L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Gurgaon / Gurugram

1 vacancy

Customer Engagement and Experience Manager

Maruti Suzuki

posted 2mon ago

Job Role Insights

Fixed timing

Key skills for the job

Data Analytics Product Design Digital Transformation JIRA Marketing Operations ICSE

+ 3 more

Job Description

Brief:
We are seeking a dynamic Customer Engagement and Experience Manager to enhance customer satisfaction and drive engagement through innovative digital solutions. The role involves overseeing customer touchpoints, designing engagement strategies, and improving customer journeys across apps and platforms.
Qualification:
MBA in Marketing, Operations, Strategy, or related fields.
Responsibilities:
1. Develop and implement customer engagement strategies to enhance satisfaction and loyalty.
2. Analyze customer journeys across digital platforms to identify pain points and opportunities.
3. Collaborate with product, design, and marketing teams to create seamless user experiences.
4. Utilize data analytics to measure customer engagement and optimize strategies.
5. Design and execute initiatives for improved communication across customer touchpoints.
6. Ensure alignment of customer strategies with organizational objectives and branding.
7. Contribute to the development of apps and mobility solutions with a customer- first approach.
8. Support teams with tools like Jira, Confluence, and Miro for collaboration.

Qualifications and Skills:
1. Strong knowledge of customer engagement tools, analytics, and techniques.
2. Excellent communication, problem-solving, and stakeholder management skills.
3. Proficiency in collaboration tools such as Jira, Confluence, and whiteboard apps (e.g., Miro).
4. Ability to analyze data and provide actionable insights.
5. Experience in digital transformation and customer-focused strategies.
6. Team-oriented with proven ability to work in cross-functional environments.
 

Employment Type: Full Time, Permanent

Read full job description

Maruti Suzuki Interview Questions & Tips

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What Manager at Maruti Suzuki are saying

3.8
 Rating based on 153 Manager reviews

Likes

Most people who work in Maruti retire from it. Promotions happen timely and year to year hike is very good. Everyone is very approachable and learning curve will be very good.

  • Salary - Good
    • +5 more
Dislikes

Working hours are long and no flexibility in terms of wfh or punching.

Read 153 Manager reviews

Manager salary at Maruti Suzuki

reported by 1.9k employees with 5-14 years exp.
₹11.2 L/yr - ₹39 L/yr
57% more than the average Manager Salary in India
View more details

What Maruti Suzuki employees are saying about work life

based on 7.4k employees
53%
53%
38%
94%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Maruti Suzuki Benefits

Job Training
Health Insurance
Soft Skill Training
Free Food
Free Transport
Education Assistance +6 more
View more benefits

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More about working at Maruti Suzuki
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