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1 insightsoftware Manager Job
Manager, Customer Success (onsite)
insightsoftware
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team s performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both revenue retention and new revenue opportunities. Our ideal candidate can identify needs, communicate effectively, and ultimately exceed client expectations. The successful candidate has a blend of visionary and analytical skills.
Responsibilities:
- Work closely with Customer Success functional leadership to drive prospecting strategies and AT RISK Management and Renewal Management
- Coach & Mentor teams in performing their duties effectively.
- Lead and Manage Customer Success teams and provide them guidance & mentorship.
- Develop & implement strategic plans for Customer Success in alignment with overall business objective.
- Identify of Process improvements and bringing efficiency
- Act as strong advocate for customers and ensure that their needs & concerns are addressed effectively.
- Monitor team performance and take corrective actions.
- Implement career development and growth opportunities for team members.
- Hire Talent according to needs & groom them to succeed.
Goals:
- Retained Revenue
- 95% Case Resolution should be resolved with-in 30days
- Improve on First Contact Resolution time
- Adherence & Measure internal SLA and Quality Audit
- Keep attrition below 15%
- Accurate forecast for each quarter that is within 5% of the GRR, RRR
- Work toward renewals and achieve or exceed plan of 92.5% GRR and 96% ARR
Requirements:
- Bachelor s Degree, preferably in business or a related field.
- 10-13 years of overall industry experience, including 7+ years in Customer Success, Account Management, and Renewals.
- Proven experience managing Customer Success teams of approximately 10 members directly.
- 5+ years of experience in managerial roles.
- Experience working in large-scale organizations with diverse teams and processes.
- Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.
- High attention to detail with working knowledge of reporting and analytics solutions.
- Strong knowledge and experience in CSA (Customer Success Associate) activities.
- High level of agility and ability to manage change effectively.
- Demonstrable ability to communicate, present, and influence credibly and effectively at all organizational levels, including executive stakeholders.
- Experience improving customer experience and driving increased retention and growth.
- Proven track record of managing and leading Customer Success teams while dealing with global clients.
- Expertise in team building, coaching, and developing talent within Customer Success.
- Strong leadership and team management skills.
- Experience managing large volumes of uncovered or low-touch customers is desirable.
- Proficiency with Salesforce: The Customer Company or experience with any CRM tool.
- Experience working in a software company, particularly in renewals, retention, or customer success departments.
- Hands-on experience in resolution and escalation management.
Employment Type: Full Time, Permanent
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What Manager at insightsoftware are saying
Manager salary at insightsoftware
reported by
6
employees
with 6-18
years exp.
₹24
L/yr - ₹36.5
L/yr
99%
more
than the average Manager Salary in India
View more details
What insightsoftware employees are saying about work life
based on 96 employees
Flexible timing
Monday to Friday
No travel
Day Shift
insightsoftware Benefits
Submitted by Company
Cafeteria 
Work From Home Free Food Soft Skill Training Health Insurance Job Training
Submitted by Employees
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insightsoftware Hyderabad / Secunderabad Office Location
Hyderabad/Secunderabad, Telangana Office
Sixth Floor, Mandal, Rajapushpa Summit, Financial District, Nanakramguda, Serilingampalle (M), Nanakaramguda, Telangana
Hyderabad/Secunderabad, Telangana
500008
500008
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