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Concentrix Corporation
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6 Concentrix Corporation Manager Jobs
CCaaS Delivery Sr. Manager
12-16 years
Hyderabad / Secunderabad
1 vacancy
CCaaS Delivery Sr. Manager
Concentrix Corporation
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Design end-to-end architecture for Genesys Cloud solutions, including IVR workflows, call routing, omnichannel interactions (voice, email, chat, SMS), and self-service solutions.
- Translate business requirements into technical specifications and scalable designs.
- Define architecture standards, guidelines, and best practices for Genesys Cloud implementations.
- Configure Genesys Cloud components such as queues, skills, routing strategies, and business hours.
- Build advanced IVR flows using Genesys Architect, including integrations with third-party systems (e.g., CRMs, databases).
- Design and implement integrations with CRM platforms (e.g., Salesforce, Microsoft Dynamics), WFM tools, and analytics platforms.
- Develop APIs and web services for seamless data exchange between Genesys Cloud and other enterprise systems.
- Automate repetitive tasks and processes using Genesys Cloud APIs, AWS Lambda, or other scripting tools.
- Having sound knowledge Agent Scripting
- Troubleshoot and resolve complex technical issues related to Genesys Cloud configurations or integrations..
- Document architecture designs, configurations, and workflows for future reference.
- Enforce security and compliance standards within the Genesys Cloud environment.
- Provide training and knowledge transfer to support teams and administrators.
Employment Type: Full Time, Permanent
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What Manager at Concentrix Corporation are saying
Rating based on 33 Manager
reviews
Anonymous · Production, Manufacturing & Engineering
in Bangalore / Bengaluru
Likes
Concentrix focuses on employee centric organisational policies providing equal opportunities to all. and special focus on DE&I, ESG & CSR.
- Skill development - Good
+5 more
Dislikes
Leadership styles and the organisation is mostly driven by Business making the work culture more volatile for employees.
Manager salary at Concentrix Corporation
reported by
209
employees
with 10-20
years exp.
₹6.8
L/yr - ₹24.5
L/yr
11%
less
than the average Manager Salary in India
View more details
What Concentrix Corporation employees are saying about work life
based on 26k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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