Add office photos
Engaged Employer
i
This company page is being actively managed by
CoinDCX Team. If you also belong to the team, you
can get access from
here
CoinDCX
Compare
All Filters
1 CoinDCX Manager Job
Manager-NPS
CoinDCX
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- You need to be a HODLer of these Previous experience of driving NPS is necessary First principle thinking to build hypothesis and analyze data to test Understanding of Customer data (NPS) to draw actionable insights Program management skills to drive execution of the planned changed across a cross functional team in a time bound manner
- Candidates should have hands-on experience of working in critical customer experience life-cycle stages
- Prior experience of 5-8 years in consulting or Fintech industries in customer experience roles
- B.Tech or MBA from Top institutions of India
- You will be mining through these tasks Own NPS metric across brands - CoinDCX, Okto, CoinDCX Pro The Program lead is required to identify, define and quantify customer problems highlighted through NPS feedback
- You would be required to do in-depth evaluation of input variables governing NPS
- Build NPS improvement road-map with a planning horizon of monthly and quarterly plans Liaise with internal teams such as Growth, Operations, Product, Tech, Revenue and compliance to ensure that current gaps are highlighted, prioritized and solved
- Solve for market-place issues with cross functional teams Improve customer journeys by reducing effort, number of interactions and efficient communications Responsible for driving Process improvements within the guard rails of Cost, Quality, Speed, Reliability & Experience
- Are you the oneOur missing block You are knowledge-hungry when it comes to VDA and Web3, always eager to dive deeper and stay ahead in this evolving space
- The world of Web3 and VDA excites you, fueling your curiosity and driving you to explore new opportunities within this dynamic landscape
- You act like an owner, constantly striving for excellence, impact, and tangible results in everything you do
- You embrace a We over Me mindset, growing individually while fostering the growth of those around you
- Change is your catalyst, igniting your passion to build and innovate
- You think outside the box, unbound by limitations or doubt, always pushing the boundaries of what s possible
- Perks That Empower YouOur benefits are designed to make a lasting impact on your life, giving you the freedom to create a work-life balance that truly suits you
- Design Your Own Benefit: Tailor your perk package to fit your unique needs
- Whether you re eyeing a new gadget or welcoming a furry friend into your life, our flexible benefits ensure that you can prioritize what matters most to you
- Unlimited Wellness Leaves: We believe in the power of well-being
- Take the time you need to recharge, knowing that your health is our priority
- With unlimited wellness leaves, you can return refreshed, ready to build and grow
- Mental Wellness Support: Your mental health is as important as your professional growth
- Benefit from access to health experts, free counseling sessions, monthly wellness workshops, and regular team outings, all designed to help you stay balanced and connected
- Bi-Weekly Learning Sessions: These sessions are more than just updates they re opportunities to fuel your growth
- Stay ahead with the latest industry knowledge, sharpen your skills, and accelerate your career in an ever-evolving landscape
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Manager roles with real interview advice
People are getting interviews at CoinDCX through
People are getting interviews through
(based on 16 CoinDCX interviews)
Job Portal
Campus Placement
Company Website
Referral
31%
13%
13%
6%
37% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Manager at CoinDCX are saying
Manager salary at CoinDCX
reported by
4
employees
with 4-8
years exp.
₹18
L/yr - ₹31.5
L/yr
48%
more
than the average Manager Salary in India
View more details
What CoinDCX employees are saying about work life
based on 110 employees
Flexible timing
Monday to Friday
No travel
Day Shift
CoinDCX Benefits
Submitted by Company
DYOB (Design your own Benefits Soft Skill Training Work From Home Team Outings Health Insurance 
Submitted by Employees
View more benefits 
Compare CoinDCX with
Upstox
Compare
WazirX
Compare
Zebpay
Compare
Unocoin Technologies
Compare
Koinex
Compare
Giottus
Compare
PocketBits
Compare
CoinSwitch
Compare
Binance
Compare
Oracle
Compare
Fractal Analytics
Compare
Watchyourhealth.com
Compare
Subex
Compare
Kiya.ai
Compare
MathCo
Compare
Zeta
Compare
Sedemac Mechatronics
Compare
Hughes Systique Corporation
Compare
Sequretek It Solutions
Compare
BIZONGO
Compare
Similar Jobs for you
CoinDCX Bangalore / Bengaluru Office Location
Bengaluru/Bangalore, Karnataka Office
Headquarter
Vaishnavi Tech Park
South Block
8th floor
No- 16/1 & 17/2,
Ambalipura Village,
Varthur Hobli, Bangalore East Taluk,
Bangalore, Karnataka- 560103
Bengaluru/Bangalore, Karnataka
560103
560103
Share an Interview