10 Vetic Jobs
Vetic - Program Manager (2-4 yrs)
Vetic
posted 5d ago
Fixed timing
Key skills for the job
- Program Leadership: Lead and manage end-to-end customer experience programs and initiatives, from ideation to execution, ensuring they align with business goals and inhance customer satisfaction.
- Stakeholder Management: Collaborate with key stakeholders across departments (e.g., product, marketing, operations, customer service) to define and implement customer-centric strategies and initiatives.
- Customer Insights & Data Analysis: Leverage customer data, feedback, and insights to continuously improve the customer journey, identifying pain points and opportunities for innovation.
- Project Management: Manage the timeline, budget, and resources for CX-related projects, ensuring successful and timely delivery. Monitor progress and address potential risks.
- Process Improvement: Identify areas for operational improvements within the customer experience function and propose actionable solutions to streamline processes and increase efficiency.
Functional Areas: Other
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