Customer Service Representative

Role Overview:

Responsible for handling call center calls and keeping customer satisfaction at the core of every decision and behavior

Role & responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend refreshment training to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Preferred candidate profile

• Previous experience in a customer service role.
• Strong phone and verbal communication skills along with active listening skills.
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree

Eligibility:

• Good English communication skills.
• Should able to join immediately.
• Comfortable to WFO (Viman Nagar)