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14 MAKS Group Jobs
Advisor - Body and Paint
MAKS Group
posted 6mon ago
Job Role Insights
Key skills for the job
Job Description
- Greeting Customers: Welcome customers to the body shop and listen to their concerns regarding bodywork and repairs.
- Consultation: Provide expert advice on body repair needs, discuss repair options, and offer recommendations based on the condition of the vehicle.
- Estimate Preparation: Prepare and provide accurate repair estimates, including labor, parts, and materials.
- Job Scheduling: Schedule repair appointments and manage the workflow to optimize shop efficiency and turnaround time.
- Coordination: Coordinate with body shop technicians and other staff to ensure that repair work is carried out according to customer specifications and dealership standards.
- Documentation: Create detailed work orders outlining the required repairs, parts, and labor. Ensure all necessary information is included for accurate processing.
- Progress Tracking: Monitor the progress of each repair job and provide regular updates to customers on the status of their vehicle.
- Record Keeping: Maintain accurate records of service orders, repair histories, and customer interactions.
- Billing and Payment: Process invoices and payments for body shop services, ensuring accuracy and completeness.
Skills and Qualifications
- Customer Service: Strong interpersonal skills with a focus on delivering exceptional customer service.
- Communication: Effective verbal and written communication skills for interacting with customers, technicians, and insurance representatives.
- Technical Knowledge: Understanding of body shop repair processes, techniques, and materials.
- Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and coordinate workflow.
- Problem-Solving: Skilled in addressing and resolving customer issues and repair problems.
- Attention to Detail: High attention to detail to ensure quality control and accurate estimates.
Employment Type: Full Time, Permanent
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