Customer Success Manager

Are you passionate about engaging with customers, building relationships, and driving user satisfaction? At Scrapingdog, we're looking for a proactive and detail-oriented Customer Engagement Specialist to join our team. In this role, you'll work closely with our trial users and customers, leveraging various tools and platforms to enhance their experience and ensure they make the most of our services.

Role & responsibilities

1. User Engagement:

• Reach out to new and old trial users to gather feedback, resolve issues, and guide them through our services.
• Interact with customers on our chat widget (e.g., Drift) to provide real-time assistance and build strong relationships.

2. Lead Generation & Outreach:

• Identify and connect with potential prospects on LinkedIn to expand our customer base.
• Maintain and nurture relationships with prospects and existing customers.

3. Email Campaigns:

• Create and manage email campaigns using platforms like Sendinblue to drive customer engagement and retention.
• Send bulk emails and personalized communications to inform users about new features, updates, and offers.

4. Feature Announcements:

• Craft and send engaging emails to users about newly introduced features, ensuring they are informed and excited.

5. Customer Relationship Management:

• Act as a bridge between the company and users, ensuring their feedback is collected and addressed effectively.

Preferred candidate profile

• Experience in customer engagement, support, or marketing roles.
• Knowledge of web scraping tools and APIs is an added advantage.
• Creativity in writing engaging and impactful emails.

Perks and benefits

At Scrapingdog, we are at the forefront of web scraping technology, helping businesses gather actionable insights effortlessly. By joining our team, you'll play a key role in ensuring our customers have the best possible experience and in driving the success of our products.