Morpheus Engineer - Enterprise Managed Service (5-10 yrs)

Role : Tier 2 Engineer - Morpheus

Location : Bangalore

Experience : 5 to 10 Yrs

Employment Type : Full Time, Permanent

Working mode : Regular

Notice Period : Immediate - 15 Days

Responsibilities :

- Provide expert technical support for Morpheus to global HPE customers, resolving issues via phone, email, or remote sessions.

- Identify and escalate critical issues to vendors in a timely manner.

- Leverage internal resources and expertise to provide effective solutions to customer problems.

- Collaborate with other technology teams to diagnose and resolve complex issues.

- Maintain accurate case documentation and adhere to SLA timeframes.

- Contribute to the team's overall productivity and performance.

- Participate in problem management, post-incident reviews, and root cause analysis.

Qualifications :

- Bachelor's degree in Engineering (or equivalent).

- Minimum 5 years of relevant experience in Enterprise Managed Service environments.

- Morpheus Certified Administrator certification (preferred).

- Ability to work in a 24/7 support environment.

- Strong understanding of Morpheus administration, operation, and management.

- Experience with Morpheus Identity and Access, Provisioning, multi-tenant models, self-service, App/IaC type Blueprints, App monitors, Plans, prices, and costing.

Key Skills :

- Excellent written and verbal communication skills.

- Commitment to delivering high-quality support.

- Customer-focused approach with a drive for excellence.

- Strong problem-solving and analytical skills.

- Ability to take ownership and work efficiently.

- Collaborative mindset and willingness to learn from others.

For Internal Job Movement :

- Approval from the employee's current manager is required.

- Employees must notify their manager prior to an interview.

- Employees in Performance Improvement Plans are not eligible to apply.