Call Center Specialist

Your job in brief:. As a Call Center Specialist, you'll have the chance to transform challenging experiences into meaningful and rewarding interactions

What youll do:. Handle inbound, outbound calls, and chats

Present the company services in a structured and professional manner, while also thinking out of the box to address unique scenarios

Investigate customer concerns and complaints, provide effective solutions to resolve them. Track customer feedback and comments to generate new ideas for the marketing and development team. Process customer payments and adjustments to maintain financial accounts.

What you'll bring along:. Excellent command of spoken and written English. Outstanding communication and persuasion skills. Ability to handle a high volume of calls and chats while maintaining quality and efficiency. Flexibility to work in shifts, including weekends and holidays.

Familiarity with CRM and helpdesk software, such as Ziwo, is a plus. What you'll gain:. Learning opportunities and working with state-of-the-art software.

Friendly environment, intelligent colleagues, and inspiring mentors. Company culture of constant experimentation, strong bias for moving fast, and obsession for mapping every detail. We pay for performance, and rapidly promote for superior ability. We also un-hire mediocre performers decisively. Show more Show less