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Mahindra Finance

Compare

4.1

based on 4.3k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

Top Rated Financial Services Company - 2024

89 Mahindra Finance Jobs

Area Customer Care Manager

Mahindra and Mahindra Limited [Automotive and Farm Equipment Business]

4.1

based on 4.3k Reviews

3-9 years

Guwahati

1 vacancy

Area Customer Care Manager

Mahindra Finance

posted 4d ago

Job Role Insights

Fixed timing

Key skills for the job

Salesforce Customer Support Business Development Customer Care Dealer Management System Dealer Development

Job Description

Responsibilities Key Deliverables

Analyse the technical complaints of the vehicle in the field

Rectify defects in vehicles / overhaul aggregates

Maintain and handle internet based warranty

Ensure implementation of service processes at channel partners

Development of secondary channel

Feed back on companys as well as competitors products

Training of service managers

Work out special service support for strategic customers with channel partners

Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target

Secondary network for spare parts sales

Guide channel partners for manpower/facilities/equipment optimization

Ensure profitability of workshops of channel partners

MIS on service

Spare parts inventory management

Managing service guarantee at the dealership

Monthly visit to ASC and monitor his performance along with ASC coordinator

Service camps on monthly basis

Monthly visits to customer and update M Response data

Preferred Industries

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical

General Experience 5 years and above

Critical Experience System Generated Core Skills

Customer Sensitivity

Service Orientation

Service Management

System Generated Secondary Skills

Consumer Focus

Dealer Relationship Management

Service Planning

Employment Type: Full Time, Permanent

Read full job description

Prepare for Area Customer Care Manager roles with real interview advice

What people at Mahindra Finance are saying

What Mahindra Finance employees are saying about work life

based on 4.3k employees

51%

77%

60%

99%

Strict timing

Monday to Saturday

Within city

Day Shift

View more insights

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