Process Excellence Analyst

Process Mapping & Documentation: Lead efforts in mapping and documenting current processes across functions and starting with HR as priority ensuring clear representation and identification of gaps, inefficiencies, and opportunities for improvement. Process Improvement: Identify and drive continuous improvement initiatives using methodologies like Lean Six Sigma, Root Cause Analysis, and other process optimization tools to enhance process efficiency, reduce waste, and improve quality within Shared Services operations. Tools & Methodologies: Utilize key process improvement tools including RACI matrices, SIPOC diagrams, FMEA (Failure Modes and Effects Analysis), and other frameworks to document and improve processes across functions. Collaboration with Cross-Functional Teams: Work closely with diverse teams across different functions to gather data, understand existing processes, and build consensus on process improvements. Engage stakeholders at various levels and across departments to drive alignment. MIS & Dashboards: Develop and maintain effective Management Information Systems (MIS) and dashboards to track metrics, actions logs, and performance metrics for continuous monitoring and reporting to leadership. Reporting & Insights: Provide regular reporting on process performance, highlight improvement opportunities, and report on the progress of ongoing improvement initiatives to the Shared Services leader. Educational Background: Bachelors degree in Business Administration or related field, or an equivalent combination of education and related experience A Master s degree in Business Administration (MBA) or related discipline is a plus. Experience: Minimum 7 to 9 years of experience in process improvement, process mapping, and process documentation, with exposure to HR, Finance, other BPO functions. Prior experience in Shared Services (Captive) or BPO (Business Process Outsourcing) operations is essential. Certifications: Lean Six Sigma Green Belt or similar certifications in process improvement are highly preferred. Skills & Competencies: Strong understanding of core business functions, especially HR and Finance. Proficient in process mapping & improvement tools (e.g., SIPOC, FMEA, RACI, etc.). Strong analytical, problem-solving, and business acumen. Excellent communication and stakeholder management skills, with the ability to engage diverse teams with varying skill sets. Proficiency in Microsoft Office (Excel, PowerPoint, Visio, Word) and familiarity with process mapping and software (if any). Ability to work independently, manage multiple priorities, and meet deadlines. Key Attributes for Success: Collaboration: Ability to work effectively with cross-functional teams and leadership. Attention to Detail: High attention to detail, particularly in process documentation and improvement initiatives. Adaptability: Comfortable working in a fast-paced, dynamic environment with changing priorities. Proactive Mindset: Demonstrated ability to take initiative in identifying opportunities and driving solutions. Location and Shift timings: This is a full-time position based at our office in Hyderabad, India. The shift for this role will be a 9-hour window between 09:00 AM and 11:00 PM [ Some preferred options are 11:00 AM - 08:00 PM / 12:30 PM - 09:30 PM /02:00 PM to 11:00 PM]. The candidate must demonstrate flexibility to work during instructed shift time as needed for critical business requirements. About Us Groundbreaker. Game changer. Pioneer. TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader. TRCs professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world. Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications. Overview We are seeking a highly skilled and motivated Process Excellence Analyst to join our Shared Services team in India. The role will be processing mapping and support the continuous improvement of operations across key functions and starting with HR as priority. The successful candidate will play a critical role in enhancing process efficiency, mapping workflows, documenting processes, and driving initiatives that improve overall service delivery. Responsibilities Process Mapping & Documentation: Lead efforts in mapping and documenting current processes across functions and starting with HR as priority ensuring clear representation and identification of gaps, inefficiencies, and opportunities for improvement. Process Improvement: Identify and drive continuous improvement initiatives using methodologies like Lean Six Sigma, Root Cause Analysis, and other process optimization tools to enhance process efficiency, reduce waste, and improve quality within Shared Services operations. Tools & Methodologies: Utilize key process improvement tools including RACI matrices, SIPOC diagrams, FMEA (Failure Modes and Effects Analysis), and other frameworks to document and improve processes across functions. Collaboration with Cross-Functional Teams: Work closely with diverse teams across different functions to gather data, understand existing processes, and build consensus on process improvements. Engage stakeholders at various levels and across departments to drive alignment. MIS & Dashboards: Develop and maintain effective Management Information Systems (MIS) and dashboards to track metrics, actions logs, and performance metrics for continuous monitoring and reporting to leadership. Reporting & Insights: Provide regular reporting on process performance, highlight improvement opportunities, and report on the progress of ongoing improvement initiatives to the Shared Services leader. Qualifications Educational Background: Bachelors degree in Business Administration or related field, or an equivalent combination of education and related experience A Master s degree in Business Administration (MBA) or related discipline is a plus. Experience: Minimum 7 to 9 years of experience in process improvement, process mapping, and process documentation, with exposure to HR, Finance, other BPO functions. Prior experience in Shared Services (Captive) or BPO (Business Process Outsourcing) operations is essential. Certifications: Lean Six Sigma Green Belt or similar certifications in process improvement are highly preferred. Skills & Competencies: Strong understanding of core business functions, especially HR and Finance. Proficient in process mapping & improvement tools (e.g., SIPOC, FMEA, RACI, etc.). Strong analytical, problem-solving, and business acumen. Excellent communication and stakeholder management skills, with the ability to engage diverse teams with varying skill sets. Proficiency in Microsoft Office (Excel, PowerPoint, Visio, Word) and familiarity with process mapping and software (if any). Ability to work independently, manage multiple priorities, and meet deadlines. Key Attributes for Success: Collaboration: Ability to work effectively with cross-functional teams and leadership. Attention to Detail: High attention to detail, particularly in process documentation and improvement initiatives. Adaptability: Comfortable working in a fast-paced, dynamic environment with changing priorities. Proactive Mindset: Demonstrated ability to take initiative in identifying opportunities and driving solutions. Location and Shift timings: This is a full-time position based at our office in Hyderabad, India. The shift for this role will be a 9-hour window between 09:00 AM and 11:00 PM [ Some preferred options are 11:00 AM - 08:00 PM / 12:30 PM - 09:30 PM /02:00 PM to 11:00 PM]. The candidate must demonstrate flexibility to work during instructed shift time as needed for critical business requirements. EEO Statement TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees. The complete job description and application are available on TRC s career site. TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.