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Support Engineer
Michelin
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Support Engineer
- - - - - - - - - - - -
KEY EXPECTED ACHIEVEMENTS
Incident Management : Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users.
Service Request handling : Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure.
Change Management : Participation in the change management process
Problem Management : Participation in the analysis of root causes of incidents
Monitoring/Observability : Monitoring systems set up by the build and/or infrastructure teams are utilized, alerts are taken into account, and potential impacts on users are communicated to relevant contributors. Incidents based on monitoring detections are triggered and tackled.
Continuous Improvement : Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation to the continuous improvement of the team.
Knowledge Management : Lessons learned from activities are ensured to be documented and shared.
Service Level Management : the performance management system is understood and alerts on cases of issues are set.
Tehnical Skills :
Tehnical Skills :
Proficiency in Windows Server, Linux, or Unix operating systems.
Networking knowledge: TCP/IP, DNS , DHCP, VPNs , firewalls , routing.
Virtualization: VMware , Hyper-V.
Scripting languages: PowerShell, Python , Bash.
Security: Antivirus, intrusion detection, encryption .
Troubleshooting: Hardware, software, network issues.
Configuration management: Ansible , Puppet, Chef.
Documentation: Systems, processes, procedures.
Employment Type: Full Time, Permanent
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People are getting interviews at Michelin through
People are getting interviews through
(based on 33 Michelin interviews)
Walkin
Job Portal
Referral
Recruitment Consultant
Campus Placement
Company Website
21%
18%
12%
6%
3%
3%
37% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Michelin are saying
Support Engineer salary at Michelin
reported by
4
employees
₹7.7
L/yr - ₹10.4
L/yr
35%
more
than the average Support Engineer Salary in India
View more details
What Michelin employees are saying about work life
based on 706 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Michelin Benefits
View more benefits
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