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133 Maersk Jobs
Process Expert-7
2-3 years
₹ 3.45 - 5L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Chennai
1 vacancy
Process Expert-7
Maersk
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Acts as the owner of the job file and has responsibility for creating
and updating of shipping documents and Customer Invoices in the system. Skills and Job Knowledge:
and updating of shipping documents and Customer Invoices in the system.
Introduction:
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, lets sail towards a brighter, more sustainable future with Maersk.
What we offer:
Impact: Your work will directly contribute to the success of our global operations.
Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.
Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.
Requirement:
Owns all SCM Operations activities under file management for the customers under purview.
Owns all SCM Operations activities under file management for the customers under purview.
Key Activities include:
All file management activities post booking. Documentation. System Updates. Operational finance. Proactive communication with customer service in case of exceptions. Supporting Customer Service in customer query resolution and exception handling.
- Deliver a superior customer experience
- Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI s).
- Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
- Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
- Have good business knowledge / process understanding to provide a value add to the customers through effective business solutions.
- Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.
- Adhere to process and Standard Operating Procedures (STANDARD OPERATING PROCEDURESs) and Internal Operating Procedures (INTERNAL OPERATING PROCEDURESs) during daily operation.
- Identify deviations in process as compared to INTERNAL OPERATING PROCEDURESs and share the same proactively with the customer reporting head.
- Respond to all enquiries in a timely and accurate manner escalate difficulties as defined in STANDARD OPERATING PROCEDURESs / INTERNAL OPERATING PROCEDURESs.
- Maintain effective and proactive communication - by regularly participating in conference calls with the clients to enable seamless process flow.
- Continuous Improvements
- Work on improving individual s productivity and accuracy on a continuous basis which results in an enhanced team performance.
- Develop a Kaizen approach to continuously work on process improvements thereby provide efficiency gains.
- Display problem solving skills and effective usage of RCA (Root Cause Analysis) to provide a robust action plan.
- Understand the inputs in the team members boards to effectively identify deviations and support the team leaders in providing robust action plans.
Attend all eligible training programs to develop self for personal/team
- Financial and bottom-line focus
- Process the necessary documentation in an efficient, cost-effective, and lawful manner. Comply with security measures dictated either by law or by clients.
- Focus on SLAs to avoid penalties.
- Understand application / system cost to optimize the usage, thereby avoiding a cost to the company.
- Education and Experience
- Graduate degree from university or business school.
- 2-3 years relevant working experience(Shipping/Freight forwarding background)
- Diploma in SUPPLY CHAIN MANAGEMENT / Logistics - Added Advantage.
- Working in a BPO or Customer Service processes or Logistics Industry- Added Advantage.
- Desired Skills:
- Excellent command of spoken and written English.
- Good communication interpersonal skill and should be able to build good working relationship.
- Drive for Results - Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
- Leadership skills, be able to lead, motivate and engage the team members.
- Good Team Player, maintaining a We first instead of I first .
- Good stakeholder management skills and experience.
- Adapt to changes, basis business requirements.
- Good working knowledge of MS Office products including Word, Excel and PowerPoint.
- Power BI Business Analyst skills
- Shift Timings :
- Should be ok for Perpetual night shift/ Rotational shifts/Rotational Weekend shift
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Employment Type: Full Time, Permanent
Read full job descriptionMaersk Interview Questions & Tips
Prepare for Maersk Process Expert roles with real interview advice
Top Maersk Process Expert Interview Questions
Q2. Have you handled any escalations if yes then how?
asked in
Process Expert interview
Q3. How good are you in Microsoft Excel in the scale of 1 to 10?
asked in
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What people at Maersk are saying
Rating based on 352 Process Expert
reviews
Anonymous · Customer Success, Service & Operations
in Pune
Likes
Everything is good like work culture work policy.
- Salary - Excellent
+6 more
Dislikes
Nothing to dislikes just need to improve salary increment on yearly basis. It will increase as per current situation.
Process Expert salary at Maersk
reported by
2.1k
employees
with 1-11
years exp.
₹2.2
L/yr - ₹7.2
L/yr
At
par with the average Process Expert Salary in India
View more details
What Maersk employees are saying about work life
based on 2.9k employees
Flexible timing
Monday to Friday
No travel
Day Shift
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