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134 Maersk Jobs

Process Expert-7

2-3 years

₹ 3.45 - 5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Chennai

1 vacancy

Process Expert-7

Maersk

posted 3mon ago

Job Role Insights

Flexible timing

Job Description

Acts as the owner of the job file and has responsibility for creating
and updating of shipping documents and Customer Invoices in the system.
Introduction:
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, lets sail towards a brighter, more sustainable future with Maersk.
What we offer:
Impact: Your work will directly contribute to the success of our global operations.
Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.
Requirement:
Owns all SCM Operations activities under file management for the customers under purview.
Key Activities include:
All file management activities post booking. Documentation. System Updates. Operational finance. Proactive communication with customer service in case of exceptions. Supporting Customer Service in customer query resolution and exception handling.
  • Deliver a superior customer experience
    • Carry out all activities in a manner that will contribute to the achievement of individual and team Key Performance Indicators (KPI s).
    • Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
    • Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
    • Have good business knowledge / process understanding to provide a value add to the customers through effective business solutions.
    • Understanding business criticality and prioritizing the tasks effectively to ensure customer satisfaction.
    • Adhere to process and Standard Operating Procedures (STANDARD OPERATING PROCEDURESs) and Internal Operating Procedures (INTERNAL OPERATING PROCEDURESs) during daily operation.
    • Identify deviations in process as compared to INTERNAL OPERATING PROCEDURESs and share the same proactively with the customer reporting head.
    • Respond to all enquiries in a timely and accurate manner escalate difficulties as defined in STANDARD OPERATING PROCEDURESs / INTERNAL OPERATING PROCEDURESs.
    • Maintain effective and proactive communication - by regularly participating in conference calls with the clients to enable seamless process flow.
  • Continuous Improvements
    • Work on improving individual s productivity and accuracy on a continuous basis which results in an enhanced team performance.
    • Develop a Kaizen approach to continuously work on process improvements thereby provide efficiency gains.
    • Display problem solving skills and effective usage of RCA (Root Cause Analysis) to provide a robust action plan.
    • Understand the inputs in the team members boards to effectively identify deviations and support the team leaders in providing robust action plans.
Attend all eligible training programs to develop self for personal/team
  • Financial and bottom-line focus
    • Process the necessary documentation in an efficient, cost-effective, and lawful manner. Comply with security measures dictated either by law or by clients.
    • Focus on SLAs to avoid penalties.
    • Understand application / system cost to optimize the usage, thereby avoiding a cost to the company.
Skills and Job Knowledge:
  • Education and Experience
  • Graduate degree from university or business school.
  • 2-3 years relevant working experience(Shipping/Freight forwarding background)
  • Diploma in SUPPLY CHAIN MANAGEMENT / Logistics - Added Advantage.
  • Working in a BPO or Customer Service processes or Logistics Industry- Added Advantage.
  • Desired Skills:
  • Excellent command of spoken and written English.
  • Good communication interpersonal skill and should be able to build good working relationship.
  • Drive for Results - Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
  • Leadership skills, be able to lead, motivate and engage the team members.
  • Good Team Player, maintaining a We first instead of I first .
  • Good stakeholder management skills and experience.
  • Adapt to changes, basis business requirements.
  • Good working knowledge of MS Office products including Word, Excel and PowerPoint.
  • Power BI Business Analyst skills
  • Shift Timings :
  • Should be ok for Perpetual night shift/ Rotational shifts/Rotational Weekend shift
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .

Employment Type: Full Time, Permanent

Read full job description

Maersk Interview Questions & Tips

Prepare for Maersk Process Expert roles with real interview advice

Top Maersk Process Expert Interview Questions

Q1. Sort 0s, 1s, and 2s Problem Statement You are provided with an integer array/list ARR of size 'N' which consists solely of 0s, 1s, and 2s. ... read more
Q2. Fourth Largest Element in the Array Given an array consisting of integers, your task is to determine the fourth largest element in the arra ... read more
Q3. Binary Tree Node Presence Problem Determine if a node with a given integer value X exists in a specified binary tree. Input: The first line ... read more
View all 84 questions

What people at Maersk are saying

4.4
 Rating based on 352 Process Expert reviews

Likes

Everything is good like work culture work policy.

  • Salary - Excellent
  • +6 more
Dislikes

Nothing to dislikes just need to improve salary increment on yearly basis. It will increase as per current situation.

Read 352 Process Expert reviews

Process Expert salary at Maersk

reported by 2.1k employees with 1-11 years exp.
Lock Unlock
₹2.2 L/yr - ₹7.4 L/yr
At par with the average Process Expert Salary in India
View more details

What Maersk employees are saying about work life

based on 2.9k employees
79%
87%
62%
84%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Maersk Benefits

Submitted by Company
Free Transport
Child care
Cafeteria
Work From Home
Team Outings
Soft Skill Training +3 more
Submitted by Employees
Free Transport
Cafeteria
Work From Home
Health Insurance
Free Food
Soft Skill Training +6 more
View more benefits

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Maersk Chennai Office Location

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Chennai, Tamil Nadu Office
Maersk Global Service Centres(India) Pvt, Ltd. RMZ One Paramount, Campus 30, Unit Nos. 201, 301, 302, 401 and 402 on 2nd, 3rd & 4th Floors, New No.110, Mount Poonamallee Road, Porur Chennai, Tamil Nadu
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