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139 Maersk Jobs

Senior Process Expert

2-3 years

₹ 4 - 5.85L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai, Navi Mumbai

1 vacancy

Senior Process Expert

Maersk

posted 14hr ago

Job Role Insights

Flexible timing

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.


Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, lets sail towards a brighter, more sustainable future with Maersk.




We are seeking a highly skilled and motivated Customer Centric Individual to join our team. The successful candidate will be responsible for providing exceptional service to our customers, managing customer accounts, and ensuring that all customer interactions are handled promptly and professionally. Role of the specialist will also be responsible for handling reports, KC customers and driving automation projects.

Responsibilities:

  • Manage customer relationships and provide exceptional customer service through Case Management

  • Resolve customer complaints and disputes in a timely and professional manner Manage customer contracts and ensure compliance with company policies and procedures.

  • Collaborate with cross-functional teams to ensure efficient and effective customer service.

  • Utilize problem-solving skills to address customer concerns and issues.

  • Maintain accurate records and data, including customer information and service history

  • Provide support to customers and internal teams as needed

  • Escalate complex issues to supervisors or more experienced colleagues as necessary.

Requirements:

  • 2-3 years of customer service experience

  • Strong communication and problem-solving skills

  • Ability to work in a fast-paced environment

  • Strong attention to detail and organizational skills

  • Ability to handle multiple tasks simultaneously

  • Proficient in MS Office and Google Suite

  • Strong customer service skills

  • Ability to work collaboratively in a team environment

  • Strong time management skills

  • Ability to adapt to changing priorities and deadlines.

Benefits:

  • Opportunities for professional growth and development

  • Collaborative and dynamic work environment

  • Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. .

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .


Employment Type: Full Time, Permanent

Read full job description

Maersk Interview Questions & Tips

Prepare for Maersk Senior Process Expert roles with real interview advice

Top Maersk Senior Process Expert Interview Questions

Q1. Sort 0s, 1s, and 2s Problem Statement You are provided with an integer array/list ARR of size 'N' which consists solely of 0s, 1s, and 2s. ... read more
Q2. Fourth Largest Element in the Array Given an array consisting of integers, your task is to determine the fourth largest element in the arra ... read more
Q3. Binary Tree Node Presence Problem Determine if a node with a given integer value X exists in a specified binary tree. Input: The first line ... read more
View all 84 questions

What people at Maersk are saying

4.3
 Rating based on 146 Senior Process Expert reviews

Likes

Work from home and many benefits.

  • Salary - Excellent
  • +5 more
Dislikes

Nothing to dislike.

Read 146 Senior Process Expert reviews

Senior Process Expert salary at Maersk

reported by 1.1k employees with 2-13 years exp.
₹2.4 L/yr - ₹8.2 L/yr
At par with the average Senior Process Expert Salary in India
View more details

What Maersk employees are saying about work life

based on 2.9k employees
79%
87%
62%
84%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Maersk Benefits

Submitted by Company
Free Transport
Child care
Cafeteria
Work From Home
Team Outings
Soft Skill Training +3 more
Submitted by Employees
Free Transport
Cafeteria
Work From Home
Health Insurance
Free Food
Soft Skill Training +6 more
View more benefits

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Maersk Navi Mumbai Office Location

View all
Navi Mumbai, Maharashtra Office
Maersk Global Service Centers (India) Pvt, Ltd. Empire Tower, 12th Floor, Thane Belapur Road, Airoli Navi Mumbai, Maharashtra
400708

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