Senior Process Expert

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.


Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, lets sail towards a brighter, more sustainable future with Maersk.

We are seeking a highly skilled and motivated Customer Centric Individual to join our team. The successful candidate will be responsible for providing exceptional service to our customers, managing customer accounts, and ensuring that all customer interactions are handled promptly and professionally. Role of the specialist will also be responsible for handling reports, KC customers and driving automation projects.

Responsibilities:

• Manage customer relationships and provide exceptional customer service through Case Management

• Resolve customer complaints and disputes in a timely and professional manner Manage customer contracts and ensure compliance with company policies and procedures.

• Collaborate with cross-functional teams to ensure efficient and effective customer service.

• Utilize problem-solving skills to address customer concerns and issues.

• Maintain accurate records and data, including customer information and service history

• Provide support to customers and internal teams as needed

• Escalate complex issues to supervisors or more experienced colleagues as necessary.

Requirements:

• 2-3 years of customer service experience

• Strong communication and problem-solving skills

• Ability to work in a fast-paced environment

• Strong attention to detail and organizational skills

• Ability to handle multiple tasks simultaneously

• Proficient in MS Office and Google Suite

• Strong customer service skills

• Ability to work collaboratively in a team environment

• Strong time management skills

• Ability to adapt to changing priorities and deadlines.

Benefits:

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. .

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