Learning Systems Specialist

• Provide support to all LMS related queries and requests via ticket/chat/phone
• Perform administrative tasks such as uploading course material, creating learning plans, scheduling enrolments, and generating reports.
• Manage administrative tasks related to Certifications on LMS platforms and respond to queries related to Certifications.
• Administer classroom training and classroom related activities such as managing event and sessions, adding trainers, creating venues, resources and custom classroom training request forms.
• Perform ongoing maintenance to existing programs and removal of programs which have been deprecated.
• Support internal and external stakeholders on LMS functionality and usability, ensure timely communication regarding LMS updates and changes and provide ongoing end user system support.
• Take part in the testing of new features to the LMS Platforms and share results and suggestions.
• Develop and implement reporting strategies that meet regulatory requirements and collate training reporting for various stakeholders as required.
• Support the learning requirements of all businesses in the most efficient way.
• Planning and strategy to support the growth of LMS innovations and operations.

• 3+ years of demonstrated experience administrating integrated LMS system.
• Individuals with core learning platform competencies with hands on experience (Cornerstone, Saba, Litmos, Adobe captivates etc.)
• Desire to add value to the business in a specialist role, providing knowledge and expertise, whilst ensuring the LMS solution meets the needs of the business and users.
• Problem solving and delivering timely resolutions through an IT service ticketing system/chat/phone support.

Technical skills

• Good understanding of HTML, CSS, and JavaScript
• Familiar with eLearning standards such as SCORM or xAPI or cmi5
• Good to have experience in integrating with other platforms such as ERP, HRMS etc
• Familiar with accessibility standards such as WCAG 2.1

• Organized, detail oriented, autonomous, and collaborative, able to handle multiple priorities.
• Experience working in a best practice environment with an agile mindset would be advantageous.
• Strong English written and oral communication skills, and ability to communicate technical issues in relatable terms