Operations Head Fulfillment

Has responsibility for the overall performance of the distribution
centre. Plans, organises staff, directs, and controls all office and
warehouse activities. Assists senior management in establishing
warehouse performance objectives and standards. Has accountability for
achieving prescribed company objectives with regard to cost,
productivity, accuracy, and customer service. Responsible for managing
all aspects of customer requirements including, but not limited to,
inventory accuracy, shipping, receiving, P&L responsibility, rate
requirements and development of incentive programs.

Operations:

Ensures the development of systems and procedures for operating and

managing physical facilities, human resources, and equipment in a

profitable manner.

Plans, directs and implements warehouse operations, procedures and

support to meet prescribed productivity and service levels.

Labour Management:

Directs the operation of the Warehouse Team to achieve prescribed

objectives and standards.

Develops and maintains a productive, motivated work force by ensuring

effective hiring, training and development of distribution centre

associates.

Creates programs to counsel and discipline associates.

Provides timely and appropriate performance reviews to all direct

reports and ensures the same is done for all associates.

Customer Service:

Maintains a professional and courteous relationship with all customers

(internal and external).

Establishes programs to improve customer awareness at all levels in the

organisation.

Maintains records and reports to ensure customer service levels are

being met.

Develops and maintains strong partnership with customers and vendors in

order to achieve financial results.

Other Duties/ Responsibilities:

Inventory Management:

Ensures all customers objectives and standards are met in regards to

inventory accuracy.

Has accountability for the inventory assets of the facility as it

pertains to loss/damage.

Safety/Housekeeping:

Develops, implements, and maintains appropriate programs to ensure that

all safety and housekeeping standards and objectives are met.

Ensures compliance to regulations in regards to safety certification of

forklift drivers, and OSHA guidelines.

Equipment and Facility:

Procures equipment and facility preventative maintenance services to

assure efficient operations of all facets of the centre.

Maintains suitable equipment and services to assure security of customer

and company assets.

Performs job related duties as specified by management

Mentors, coaches and provides continuous feedback to colleagues.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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