Senior Process Expert

Carries out all export/import activities in a manner that will
contribute to the achievement of individual and team Key performance
Indicators (KPI s).
Adheres to process and account Standard Operating Procedures (SOPs) and
Internal Operating Procedures (IOPs) during daily operation.
Responds to all enquiries in a timely and accurate manner and escalate
difficulties as defined in SOPs/IOPs.

Service Delivery :

Ensure timely and qualitative creation of Sales & Purchase orders.
Ensure timely and qualitative Customer Invoicing.
Ensure all Contract & Prices are in place & timely updated.
Understand the business model of the correlation SO & PO, ensuring timely recognition of the Revenue & Cost.
Identify & apply corrective actions on system interface & conduct necessary reconciliations.
Maintain Volume trackers and adhere \ sustain established control mechanisms.
Meet Adhoc customer requirements \ exceptions and ensure that the requirements are fulfilled with a sense of urgency.
Ensure Standard Operating Procedures (SOP) and SLA's are prepared and maintained for all processes handled in the GSC and necessary amendments are done.
Take ownership in building & maintaining Visual management Systems as per Process Excellence standards.
Take ownership, track and monitor and achieve KPI's related to the process.
Implement Kaizens, Cost Saving \ Value Addition Projects / Agile Missions identified.
Ensure best practice is shared within teams in the GSC.
Have monthly one to one discussions with supervisor on performance review and development.

Stakeholder communication:

Participate and take necessary call \ discussions with Business Partners along with supervisor.
Timely & professional interaction with Business Partners \ Stakeholders
Interact & Co-ordinate with other teams within GSC to achieve the business & organisational goals

Others:

Adherence to shift scheduling, leave planning, over time, back-up planning and comply with staff policies.
Ensure that all major risks are identified, documented and appropriately dealt with.
Actively participate in relevant business contingency testing. Support other GSC s during contingency procedures.
Strict adherence to APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies.
Knowledge of SAP OTC and RTP module.

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