Premium Employer
i
This company page is being actively managed by
Maersk Team. If you also belong to the team, you
can get access from
here
Maersk
Compare
All Filters
151 Maersk Jobs
Sr. Specialist - Ocean Disputes
6-10 years
₹ 3.5 - 7.65L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Mumbai, Navi Mumbai
1 vacancy
Sr. Specialist - Ocean Disputes
Maersk
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Individual is hired to resolve Customer disputes on invoiced billed to Customer. He is also
expected to understand the Root cause and help fix the same in the upstream process
1. Analysis disputes received (Basis Target allocated) - Understand what Customer disputing is for
2. Look up all upstream process to fetch data and understand the history of the said shipment
3. Analysis the case and decide on accepting/clarifying or rejecting the case
4. Reach out to relevant coordinators for more information if required
5. Process the amendment in core systems for accept processing
6. Communicate to customer
7. Record complete root cause on reason or dispute
expected to understand the Root cause and help fix the same in the upstream process
1. Analysis disputes received (Basis Target allocated) - Understand what Customer disputing is for
2. Look up all upstream process to fetch data and understand the history of the said shipment
3. Analysis the case and decide on accepting/clarifying or rejecting the case
4. Reach out to relevant coordinators for more information if required
5. Process the amendment in core systems for accept processing
6. Communicate to customer
7. Record complete root cause on reason or dispute
Required Skills:
Good Communication Skills & Ability to use positive language
Good Comprehension & Written Communication
Customer Focus & Owning the customer
Understand Customer requirement and focused on customer outcome
Attitude to go across defined job boundaries for customer resolution
Winning for customer - high achievement orientation
Driven to ensure closure
Superior Stakeholder Management
Responsible to drive Customer outcomes through positive customer experience
Having regular communication with Customers to understand their requirements for a quick dispute resolution.
Problem Solving Skills
Own the issue, Detailed and result oriented Low tolerance to delays.
Problem solving, analytical and data skills Data backed decision making
Communication
Professional standard in grammar and though articulation. (Including Language capabilities)
Communication Professional standard in grammar and though articulation. (Including Language capabilities)
Good Comprehension & Written Communication
Good Communication Skills Ability to use positive language
Process Understanding
Ability to understand end to end processes.
Ability to conduct sales and service together
Adherence to process and SOPs Attention to details, complete & error free documentation
Adapt to change in process (SOP) / Systems
Ability to understand end to end processes
Stakeholder Mgmt.
Language capabilities to cater to specific countries
Experience in direct Stakeholder interactions (Global) preferably
Manage disputes in 24 hrs
FTHR should be > 70%
No - repeat dispute
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Specialist roles with real interview advice
People are getting interviews at Maersk through
People are getting interviews through
(based on 137 Maersk interviews)
Job Portal
Referral
Company Website
Campus Placement
Walkin
Recruitment Consultant
39%
16%
12%
7%
6%
1%
19% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Maersk are saying
Rating based on 79 Specialist
reviews
Anonymous · SCM & Logistics
in Navi Mumbai, Maharashtra
Likes
Work life balance, culture, working environment
Dislikes
None
Read 79 reviewsSpecialist salary at Maersk
reported by
478
employees
with 5-14
years exp.
₹3
L/yr - ₹9
L/yr
40%
less
than the average Specialist Salary in India
View more details
What Maersk employees are saying about work life
based on 2.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Compare Maersk with
Accenture
Compare
Capgemini
Compare
IBM
Compare
Infosys
Compare
TCS
Compare
Wipro
Compare
Delhivery
Compare
Ecom Express
Compare
Amazon Transportation Services
Compare
Flex
Compare
Blue Dart Express
Compare
Bureau Veritas
Compare
DHL Supply Chain
Compare
DHL Express
Compare
FedEx Express
Compare
DP World
Compare
VRL Logistics
Compare
Maersk Line
Compare
DB Schenker
Compare
Aramex
Compare
Similar Jobs for you
Maersk Navi Mumbai Office Location
Navi Mumbai, Maharashtra Office
Maersk Global Service Centers (India) Pvt, Ltd. Empire Tower, 12th Floor, Thane Belapur Road, Airoli
Navi Mumbai, Maharashtra
400708
400708
Share an Interview