Customer Service Executive

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

• Impact: Your work will directly contribute to the success of our global operations.
• Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.
• Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
• Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.

Job Description:

• Read and reply to correspondences with stakeholders within SLAs as defined for the specific communication channel.
• Propose and support initiatives for continuous improvement of Customer Service processes.
• Adhere to standardized processes and tasks without compromising customer experience.
• Requires proficiency in excel.
• Good verbal and written communication skills with typing speed of 30 wpm.
• Carries out all export/import activities in a manner that will
  contribute to the achievement of individual and team Key performance
  Indicators (KPIs).
• Adheres to process and account Standard Operating Procedures (SOPs) and
  Internal Operating Procedures (IOPs) during daily operation.
  Responds to all enquiries in a timely and accurate manner and escalate
  difficulties as defined in SOPs/IOPs
• Attend to export- or import-specific processes as assigned in the team, namely:
• This is a Rotational Shift (Includes Night Shift)

Import-specific processes

• Facilitate completion of documentation process, completion of export tasks within SLA
• Proactive support that facilitates smooth cargo readiness and delivery order to ensure high levels of customer experience and avoid additional costs.
• Work in close coordination with Area Partners on needed follow up to ensure smooth delivery of cargo to the customer as per agreed contract terms.

Export-specific processes

• Conduct Vessel reconciliation and manifest process as per process design.
• Facilitate completion of documentation process.
• Support with proactive activities that facilitate documentation and cargo release
      Work in close coordination with Area Partners & CX on needed follow up to ensure   smooth delivery of cargo to the customer as per agreed contract terms.