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Process Expert / Sr. Process Expert 2/ Specialist
3-4 years
₹ 2.55 - 6L/yr (AmbitionBox estimate)
Pune
1 vacancy
Process Expert / Sr. Process Expert 2/ Specialist
Maersk
posted 1hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
teams.
- Managing shipments E2E by validating destination, route, delivery time.
- Carry out operations in line with standard operating procedures (SOP) and contractual agreements
- Ensure accurate tracking and logging of information in internal and/or customer specific systems.
- Stakeholder Management - Customer & Internal teams
- Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.
- Daily shipment status monitoring to ensure service levels are achieved, escalation of issues as & when necessary.
- Optimally distribute operational activities and utilize resources efficiently, to ensure high productivity.
- Maintain customer relationship and assist in maintaining & growing the business by providing effective solutions.
- Maintain proactive inter-departmental coordination to meet service delivery expectations.
- Ensure the account IOP is strictly adhered to by all parties.
- Ensure timely opening & closing of job files.
- Managing remote teams effectively to meet service deliverables
- Focus on process improvement from a customer perspective as well as Maersk internally.
- Ensure Maersk KPI is fulfilled against target.
- Exception Management
- Pre-empting and highlighting potential issues & ensure appropriate/timely communication to all stakeholders
- Minimum 3 - 4 years of experience in Freight forwarding/Shipping/OCE operations is preferable
- Bachelor s degree
- Good knowledge of Shipping operations and related documentation processes is preferable
- Commercial acumen
- Good knowledge of MS Office applications, viz. Excel, Power point
- Hands on experience of customer SAP, WMS systems is preferable
- Experience of working with remote teams would be an added advantage
Employment Type: Full Time, Permanent
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(based on 138 Maersk interviews) What people at Maersk are saying
Rating based on 349 Process Expert
reviews
Anonymous · Operations
in Navi Mumbai
I have worked with 3 more organizations but none of them can touch the level of this organization. The kind of management, colleagues, fun games, team engaging activities, annual day participation to sports day, i have been part of all the things happening in the organizations and this is what i was looking for all my life, an organ..Read More
There is a lot of work that is what I dislike sometimes but i love how i am very much occupied during my work hours and sometimes even after that 😄
Read 349 reviewsProcess Expert salary at Maersk
What Maersk employees are saying about work life
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