Field Supervisor/ community / Social worker

Job description

Main Purpose of Job:

This position will be responsible to work and act as catalyst / Intermediater between the member/MPPs/Village levels and company at the village level in line with addresing the member grievances/ issues and ensuring good quality of milk collection at MPP level.

Responsibility Matrix

A- BMC/CC/MPP Operations- 50%

B- Field Operations -30%

C- Revenue Generation- 10%

D- Asset Protection and Recovery- 10%

Career Plan for Field Supervisor

Field Supervisor carries very stable but crucial responsibilities in terms of working as SPOC at the member and village levels directly contributing in ensuring clean milk from MPPs to BMC with no variation and milk procurement losses as well as stringent monitoring of milk procurement operations at MPP levels, this position will work closely with various stakeholders of the company i.e. Sahayaks, Members, Route Transporters etc. and ensure smooth intra and inter coordination, based on inherent capabilities, skills, knowledge and attitude will have career progression to other operational functions as an specialist in the long term companys growth.

Job Responsibilities:

A. BMC /CC/ MPP Operations

1. Responsible to perform milk receiving work at BMCs / CCs on morning and evening as per the prescribed route timing including tanker loading and dispatch as per the instruction of BMC/CC In charge/Company Authorized Person.

2. Responsible to ensure / follow-up / coordinate / manage timely financial recovery of variance / destroyed milk from MPPs and take necessary step to culminate.

3. Responsible to perform required milk testing / grading procedures as per the SOPs at the BMC/CC during milk receiving and tanker dispatch process as per companys requirement.

4. To ensure complete adherence / automation to the entire milk receiving process as per the company SOPs, Policies, Guidelines, and Directives and avoid manual intervention / entries / deviation from the processes.

5. Responsible for Ensuring timely delivery of Quality milk from MPP to BMC/CC ,through regular route monitoring as per targets & schedule.

6. Responsible to address and participate in routine maintenance of MPPs / BMCs/CCs equipments (electrical / mechanical) and its timely installation in coordination with respective parties / vendors as well as timely and effective resolution of Sahayak / members grievance and complaints.

7. Responsible to assist in various compliance audits (MPP/BMC/CC), coordination for AMCs of routine maintenance & operation of equipment at the MPPs (during major technical failure also) as well as timely calibration of MPPs measuring equipments and maintaining its records.

8. Responsible for variance from MPP to BMC

B. Field Operation

9. To perform field visit as per the weekly / monthly plant and submit its execution report to the reporting authority before and after completion of field / MPP visit.

10. Responsible for the conducting effective trainings / meetings (VCG/MRG/etc.) / activities at village / MPP levels for creating awareness among the members / Sahayak’s about company policies, guidelines, SOPs for effective implementation at Members / MPPs / Sahayak levels on daily / weekly / monthly / quarterly /yearly basis.

1. To maintain cordial relations with stakeholders, sahayaks, members, MRGs / VCGs, Route contractor and ensure company policies must be adhere and followed as all levels.

2. To conduct survey / identify potential areas (existing MPPs and New MPPs) for milk procurement as per company norms / targets and submit its timely report for converting villages to MPPs with an objective of converting potential milk pourers as company members.

3. Identify and isolate members who are not following the company policies / norms / guidelines and pouring low quality / quantity of milk.

4. Responsible for ensuring timely and accurate financial transaction in members account w.r.t to milk payment and other returnable incomes from the company.

5. Responsible for timely and accurate scheduling / rescheduling / finalization of Milk routes as per plan and certification

6. Responsible for overall asset management of MPPs its periodical physical verification and reporting.

7. Any other work assigned by the company from time to time

C. Revenue Generation

1. To ensure consistent improvement in Maahi cattle feed, Mineral mixture and Ghee sales rural etc. against the milk procurement volumes as per assigned targets

D. Asset Protection and Recovery

1. Ensure asset monitoring, asset protection and asset manitenance of all BMC assets

2. To ensure timely recovery of varience / sour / curd drain milk received at the BMC /CC as per norms