Export Merchandiser

Job Summary:

The Export Merchandiser will be responsible for sourcing overseas opportunities, using digital marketing to reach overseas customers, using digital tools to find overseas buyers, managing and coordinating the export processes for our products. This includes liaising with international clients, ensuring compliance with export regulations, and working closely with various departments to ensure timely delivery and customer satisfaction.

Key Responsibilities:

Sourcing Opportunities:

• Finding overseas buyers from databases, websites, digital marketing/tools etc.
• Sending emailers to source opportunities
• Finding and contracting overseas Sales Agents
• Develop new Dealers/Distributors/Business partners in the international market.
• Liaising with Export promotion councils, embassies & high commissions, chamber of Commerce & trade fair authorities for support in identifying potential importers, buyers, & distributors.

Client Management:

• Establish and maintain strong relationships with international clients.
• Understand client requirements and strategies to meet client expectations.
• Provide clients with product information, pricing, and updates on their orders.
• All pre-sales and post sales client management
• Sample development according to buyer requirement.

Order Management:

• Receive and process orders from international clients.
• Coordinate with production and logistics teams to ensure timely delivery.
• Monitor order status and handle any issues or delays.
• PO negotiation ability (Price, Quantity, etc.) with the Buyer.
  

Documentation and Compliance:

• Prepare/manage export documentation, including invoices, packing lists, certificate of origins, shipping documents etc.
• Ensure compliance with international trade regulations and customs requirements.
• Liaise with customs brokers and freight forwarders to facilitate smooth export operations (if required)

Coordination with Internal Teams:

• Work closely with the production team to ensure products meet client specifications.
• To record/prepare production tracker
• Coordinate with the logistics team to arrange shipments and track deliveries.
• Collaborate with the finance team to manage payments and invoices.

Logistics & Shipping:

• Coordinate with Freight forwarders, shipping lines, & Custom brokers.
• Ensure timely & Cost effective delivery of products to international customers.

Market Research and Analysis:

• Conduct market research to identify potential new markets and clients.
• Analyze market trends and competitor activities to build export strategies.
• Provide insights and recommendations to management based on market analysis.

Customer Service:

• Provide excellent customer service and support to international clients.
• Handle client queries, complaints, and feedback promptly and effectively.
• Ensure high levels of client satisfaction and loyalty.

Reporting & Analysis:

• Prepare & submit Export Performance Reports, Analysis, & Insights
• Identify area for Improvement and optimize export processes.

Risk Management:

• Identify & mitigate risks associated with export trade like payment, credit, & country risk.

Qualifications:

1. Bachelors degree in Business, International Trade, Supply Chain Management, or a related field.
2. Minimum of 3-5 years of experience in export merchandising or international trade.
3. Strong understanding of export regulations, documentation, and logistics.
4. Excellent communication and interpersonal skills.
5. Proficiency in Microsoft Office & G-Suite and experience with ERP systems.
6. Ability to work independently and as part of a team.
7. Strong problem-solving and organizational skills.
8. Ability to manage multiple tasks and prioritize effectively.
9. Fluency in English; additional languages are a plus.
10. Prior experience in similar industry is beneficial

Benefits:

1. Competitive salary and benefits package.
2. Opportunities for professional growth and development.
3. Collaborative and dynamic work environment.
4. Health insurance and wellness programs.
5. Employee discounts on company products.