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Restaurant Hostess
Lyfe Hotels
posted 3mon ago
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Key skills for the job
Job Description
Key Responsibilities:
1. Guest Reception:
- Welcome and greet guests upon their arrival, providing a friendly and professional demeanor.
- Manage reservations and allocate tables, taking into consideration guest preferences and the flow of service.
- Escort guests to their tables, presenting menus, and ensuring they are comfortable.
2. Reservation Management:
- Answer phone calls, respond to emails, and manage reservations effectively.
- Keep an organized record of reservations, special requests, and guest preferences.
- Communicate reservation details to the restaurant team to ensure smooth service.
3. Guest Assistance:
- Assist guests with inquiries, dietary restrictions, and special requests.
- Offer information about the restaurants menu, daily specials, and promotions.
- Notify servers of any special guest needs or requests.
4. Restaurant Coordination:
- Collaborate with the Restaurant Manager/F&B Manager and servers to manage the flow of guests and optimize table turnover.
- Ensure the restaurant is set up to meet service standards, including table settings and cleanliness.
- Assist in maintaining inventory of essential supplies such as menus and reservation books.
5. Guest Farewell:
- Bid farewell to guests as they leave, expressing gratitude for their visit.
- Collect feedback on guest experiences and report any issues to management.
- Handle guest billing and payment as required.
6. Health and Safety:
- Ensure compliance with health and safety regulations, including social distancing and sanitation protocols.
- Maintain cleanliness and organization at the host/hostess station.
Qualifications:
- High school diploma or equivalent required; hospitality or related field preferred.
- Previous experience in a similar role preferred but not mandatory.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to remain calm and professional in high-pressure situations.
- Proficiency in reservation management software and basic computer applications.
- Customer-focused with a positive and welcoming attitude.
- Ability to work flexible shifts, including weekends and holidays.
If you are a hospitality professional with supervisory experience and a commitment to exceptional service, we invite you to apply for this exciting opportunity.
Thank you for submitting your application! We will get back to you shortly.
Employment Type: Full Time, Permanent
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