Business Development Manager

Role & responsibilities

1. Client Acquisition

Identify and target potential clients for outsourcing services.

Build a strong pipeline of leads through networking, cold calling, and attending industry events.

2. Market Research

Analyze market trends, competitors, and client needs to position the company's services effectively.

Develop a deep understanding of the industry verticals the BPO specializes in.

3. Sales Strategy Development

Create and execute strategies to achieve sales and revenue targets.

Develop tailored proposals and presentations to meet client requirements.

4. Relationship Management

Maintain and nurture longterm relationships with existing clients to ensure repeat business.

Act as the primary point of contact for key accounts.

5. Contract Negotiation

Lead negotiations on pricing, service level agreements (SLAs), and contractual terms.

Ensure agreements are aligned with company objectives and client expectations.

6. Collaboration with Internal Teams

Work closely with operations and delivery teams to ensure seamless onboarding and execution of projects.

Provide feedback to internal teams for service improvements and innovation.

7. Performance Tracking

Monitor and report on sales performance metrics, including pipeline health, conversions, and revenue growth.

Utilize CRM tools to maintain accurate records of interactions and deals.

8. Brand Representation

Represent the BPO company at conferences, trade shows, and industry forums.

Enhance the company's visibility and reputation in the market.

9. Innovation and Service Expansion

Identify opportunities for diversifying service offerings.

Propose innovative solutions to meet evolving client needs.

10. Compliance and Risk Management

Ensure all business development activities adhere to regulatory and compliance standards.

Assess risks associated with client acquisition and contracts.

Preferred candidate profile

3-7 years of proven experience in business development, sales, or client acquisition, preferably in the BPO/outsourcing industry.

Perks and benefits

Attractive finder fee other than fixed salary plus all standard industry perks