Production Support Analyst- Looking For Banking Experience

Role & responsibilities

- Ensure all the technical requirements are captured in the requirement specification document
- Review the onboarding requirement specification and run-through overview sessions for our stakeholders
- Analysis the technical documentations to identify gaps and discrepancies related to feed configurations
- Resolution of user queries and business engagement activities up to design sign off in a timely manner
- Follow the standard processes to track the onboarding projects activity status throughout the project lifecycle
- Prepare the test plan and scenarios for assigned onboarding tasks and complete the walkthrough session for our stakeholders
- Perform integration testing, conduct root cause analysis of test defects, implement fixes and prepare UAT deployments (e.g. configuration tags)
- Carry out detailed analysis of feed processing failures during testing and ensure that all the breaks or issues are identified and resolved in due time
- Make sure the risks and issues in processes are identified, reported and escalated in-time
- Support your project manager with latest status information pertaining to your feed onboarding tasks
- Collaborate and co-ordinate with our internal development teams to identify and resolve the feed archiving related issues
- Preparation of handover document for production support team and participate in post-production verification tasks

Preferred candidate profile

At least 5 years of analyst and development experience in wealth management or financial service industry
- Strong knowledge and working experience in UNIX, Oracle and SQL/PL SQL technologies
- Good knowledge on MS Office tools (Excel , Word and PowerPoint)
- Good communication skills in English to be able to interact with our colleagues and stakeholders around the world
- Experience in software development life cycle change implementation process with banking industry
- Highly driven and self-motivated individual with a can-do attitude
- Team player, interacts well and creates synergy in team environment and with our stakeholders
- A proactive and change focused mind-set with problem solving ability to deal with challenging situations
- Knowledge or Experience in Records management policies and procedures will be an added advantage
- Experience in tools like Scheduling (AutoSys), Ticketing tool (GSNOW), JIRA (Tracking tool), GitLab, Confluence and SharePoint are a plus
- Make sure the risks and issues in processes are identified, reported and escalated as required
- Provide support to the project manager to maintain and update the Onboarding consultation details

Perks and benefits