L1 Production Support Engineer

Resolve production incidents in a smooth and timely manner with minimal impact to business.

Put in controls and checks in place to monitor and smooth the functioning of production systems.

Investigate and understand the cause of defects raised.

Stakeholder relationships across all groups within the Bank ensuring alignment to common objectives and fulfillment of criteria and requirements across the various businesses and units.

Member of the development/ implementation team (including off-shore) working on assigned tasks, projects, and it initiatives.

Interacts with members and other functional teams including members of the offshore team

Work with team members participating in shadowing and training activities

Adhere to information controls and security frameworks/ procedures, including change and incident management process

Provide general administrative support to the team including meetings, knowledge transfer, and activity reporting

Candidate is expected to work in extended hours (shifts weekends) on the need basis.

Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.

Day-to-day delivery and support of key treasury systems/initiatives.

Work efficiently and prioritize system enhancement/upgrades.

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Req. VR-112058