Responsible for all aspects of the Windows Server estate across the BANK
Primary responsibilities:
Ensure that all project/investment related workloads are delivered according to plans and defined budgets
Take part in the team rota including on-call and weekend working
Deliver against team BAU responsibilities
Identify savings across project BAU activities to be implemented through automation involving a process flow of Service Now -> AWX -> Ansible / scripting
Support customer requirements through ticket-based task management as well as implementation of automation
Secondary responsibilities:
Take part in daily health and compliance checks for all Production systems as required
Ensure all Windows Server systems are backed up successfully and any issues are promptly resolved
Validate monitoring alerts are detected promptly and satisfactorily resolved
Ensure sufficient capacity is available to accommodate projected BAU project growth
Respond to emails sent to the team distribution list in a timely manner.
Handle incidents and requests with efficiency and a "customer first" mindset
Maintain Windows Server platforms in a highly available, reliable, secure and performant manner
General maintenance activities
Provide technical support to application support and development teams
Provide consultancy to application support and development teams
Execute disaster recovery procedures when necessary and take part in regular DR tests
Ensure patches and security updates are applied as per defined policies
Maintain all operational procedures to ensure they are current and accurate
Take part in On-Call weekend work rotation; triaging and addressing production issues as they arise
Identify cost-saving and optimization opportunities across the group.
Build strong working relationships across the organization
Adhere to the core values of the bank.
Skills
Must have
Essential:
Windows Server 2k8 / 2k12 / 2k16 / 2k19 related technologies