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salesforce Administrator
Luna Technologies
posted 2mon ago
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Flexible timing
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Job Description
Dear Candidates,
Greetings from Luna Technologies Pvt Ltd,
Position : Salesforce Administrator
Job Location : Navi Mumbai
Salary: Depends on Experience
Company Website: https://luna.co.in/
Qualification: Any Graduate
Experience: Min 1 year
Roles & Responsibilities:
1. System Configuration and Maintenance:
- Customization: Customize Salesforce to align with business processes and requirements using point-and-click tools like Workflow Rules, Process Builder, and Flows.
- Data Management: Import, reduplicate, clean, and maintain data integrity within Salesforce.
- Security: Manage user roles, profiles, permissions, and sharing settings to control access to data.
2. User Support and Training:
- Training: Train new users on Salesforce features and capabilities, and conduct ongoing training sessions as needed.
- Support: Provide day-to-day support to users, troubleshoot issues, and help resolve user-specific problems.
3. Analytics and Reporting:
- Reporting: Create and maintain reports and dashboards to provide visibility into sales, marketing, and customer service performance.
- Analytics: Use Salesforce features like Einstein Analytics or external tools to analyze data trends and make data-driven decisions.
4. Automation and Workflow:
- Workflow Automation: Implement automation processes using Workflow Rules, Process Builder, and Flow to streamline business processes.
- Approval Processes: Design and implement approval processes for various business scenarios.
5. Integration and Development:
- Integration: Work with developers to integrate Salesforce with other systems using APIs or middleware tools.
- AppExchange: Evaluate and install third-party apps from Salesforce AppExchange to extend Salesforce functionality.
6. Documentation and Compliance:
- Documentation: Maintain documentation on customizations, processes, and policies related to Salesforce.
- Compliance: Ensure Salesforce configuration and usage comply with organizational policies and industry regulations (e.g., GDPR, HIPAA).
7. System Monitoring and Maintenance:
- Performance Monitoring: Monitor system performance, troubleshoot issues, and optimize performance as needed.
- Release Management: Manage Salesforce releases and updates, including testing and rollout of new features.
8. Continuous Improvement:
- Best Practices: Stay informed about Salesforce updates, new features, and best practices to recommend improvements.
- Process Optimization: Identify opportunities to optimize business processes using Salesforce capabilities.
9. Project Management:
- Projects: Lead or assist in Salesforce-related projects such as system upgrades, migrations, or new feature implementations.
- Coordination: Coordinate with stakeholders across departments to gather requirements and implement solutions.
10. Communication and Collaboration:
- Stakeholder Engagement: Collaborate with stakeholders including executives, managers, and end-users to understand business needs and priorities.
- Training and Documentation: Communicate changes, updates, and best practices to users through training sessions, documentation, and emails.
IF INTERESTED SHARE FOLLOWING DETAILS WITH YOUR UPDATED CV on recruitment3@luna.co.in OR CONTACT SNEHA 8369340225
Employment Type: Full Time, Permanent
Functional Areas: Software/Testing/Networking
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based on 104 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Luna Technologies Benefits
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