Internationalization Program Manager - Gaming (5-7 yrs)

KEY RESPONSIBILITIES:

Localization & Translation Management

- Manage the subscription contract for Transifex (TX), including renewal negotiations, word-count monitoring, and feature utilization for reporting and efficiencies.

- Maintain and leverage Translation Memory files to reduce costs, ensure consistency, and prepare for potential localization tool migrations.

- Coordinate translations for all platforms, including games, mobile apps (Flutter), and marketing campaigns.

- Collaborate with vendors to execute translation tasks and manage quality assurance (LQA) processes.

Globalization & Internationalization:

- Ensure global readiness (G11n) by monitoring date formats, currency, cultural norms, and personalized content.

- Optimize localization processes for web and mobile platforms, including managing integrations between Transifex and GitHub for string updates.

- Conduct sanity checks for language accuracy in supported languages during app builds and game releases.

Marketing Campaigns:

- Localize email, popup, and push campaigns using Braze and connected content.

Customer Experience (CX):

- Localize Zendesk Help Centers, macros, and holiday notifications.

Vendor & Stakeholder Management:

- Build and maintain strong relationships with translation vendors, ensuring quality, efficiency, and timely delivery.

- Support research-related localization projects, including translating documentation and coordinating deliverables.

WHO YOU ARE:

- Experience: 5+ years in localization, globalization, or program management roles, preferably in a tech or gaming environment.

- Technical Skills: Proficiency in Transifex, JSON/ARB file management, GitHub integrations, and QA tools (e.g , JIRA).

- Project Management: Demonstrated ability to manage complex projects with cross-functional teams, vendors, and external stakeholders.

- Languages: Understanding of localization needs across multiple languages.

- Analytical Skills: Strong budget management and reporting capabilities.

- Communication: Excellent written and verbal communication skills for internal and external collaboration