Helpdesk Support

• Provide first-level technical support for software issues related to our hospitality tech solutions.
• Manage and resolve support tickets efficiently, ensuring timely follow-up and resolution.
• Conduct technical training for clients on our software applications and systems.
• Address service-related queries and troubleshoot issues to enhance client satisfaction.
• Document solutions and contribute to the knowledge base for continuous improvement.
• Collaborate with the IT team to enhance system performance and user experience.

Qualifications:

• Tech in any specialization.(Mandatory)
  -0-2 years of experience in technical support or a related field, preferably in hospitality tech.
• Basic understanding of operating systems and networking concepts.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work independently and collaboratively in a team environment.